When this happens...
FreshdeskNew Ticket
Then do this...
Basecamp 3Create To-do

You use your support desk to manage your customer conversations, but power through your to-do list elsewhere. Use this Zapier integration to organize your day in one fell swoop. After you set it up, new Freshdesk tickets will be added as to-do's in Basecamp 3. Your to-do list has been tamed, finally.

How this Freshdesk-Basecamp 3 integration works

  1. A new ticket is created in Freshdesk
  2. Zapier adds that ticket as a Basecamp 3 to-do

Apps involved

  • Freshdesk
  • Basecamp 3

Why Zapier?


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It's easy to connect Freshdesk + Basecamp 3 and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Contact

Triggers when a new customer is created.

Create Company

Allows you to create a Company entry in Freshdesk.

New Ticket Note

Triggers when a Note is added to a Ticket.

Create Ticket

Create a ticket in Freshdesk for your domain.

New Ticket

Triggers when there is a new ticket is created in Freshdesk.

Create Contact

Allows you to create a User/Customer in Freshdesk for your support domain.

New To-do

Triggers when a new to-do is created in a basecamp.

Create Message

Creates a new message in a message board.

New Activity

Triggers when any activity happens in a basecamp.

Create Project

Creates a new project.

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Become a Zapier Integration Partner

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

Basecamp’s unique blend of tools is everything any team needs to stay on the same page about whatever they’re working on.

See Basecamp 3 Integrations