Basecamp 3 + Freshdesk

Create new Basecamp 3 messages from updated Freshdesk tickets

This workflow initiates when a ticket gets updated in Freshdesk, prompting a new message creation in Basecamp 3. Enhance your team communication and efficiency by ensuring everyone is notified of changes in ticket status immediately. Keep your teamwork seamless without the hassle of manual updates.

This workflow initiates when a ticket gets updated in Freshdesk, prompting a new message creation in Basecamp 3. Enhance your team communication and efficiency by ensuring everyone is notified of changes in ticket status immediately. Keep your teamwork seamless without the hassle of manual updates.

  1. When this happens...
    FreshdeskFreshdesk
    Update Ticket

    Triggers when a Ticket is updated.

    TriggerInstant
  2. automatically do this!
    Basecamp 3Basecamp 3
    Create Message

    Triggers when a new message is created in a message board.

    ActionWrite
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Supported triggers and actions

What does this mean?
  • Freshdesk triggers, actions, and search

    New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

    Trigger
    Instant
    Try It
  • Freshdesk triggers, actions, and search

    New Ticket Note

    Triggers when a Note is added to a Ticket.

    Trigger
    Instant
    Try It
  • Freshdesk triggers, actions, and search

    Update Contact

    Triggers when a user is updated.

    Trigger
    Instant
    Try It
    • NameRequired

    • Description

    • Notes

    • Domains

    Action
    Write
  • Freshdesk triggers, actions, and search

    New Contact

    Triggers when a new customer is created.

    Trigger
    Instant
    Try It
  • Freshdesk triggers, actions, and search

    Update Ticket

    Triggers when a Ticket is updated.

    Trigger
    Instant
    Try It
    • Ticket NoRequired

    • NotesRequired

    • PrivateRequired

    Action
    Write
    • Forum CategoryRequired

    • NameRequired

    • TypeRequired

    • VisibilityRequired

    • Description

    Action
    Write
basecamp3 logo
basecamp3 logo

About Basecamp 3

Basecamp’s unique blend of tools is everything any team needs to stay on the same page about whatever they’re working on.
Help

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  • Project Management

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freshdesk logo
freshdesk logo

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.
Help

Related categories

  • Customer Support

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