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Choose a Trigger

Choose an Action

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Zapier makes it easy to integrate Confluence Cloud with TOPdesk - no code necessary. See how you can get setup in minutes.

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1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "New Page or Blog Post" from Confluence Cloud.

Add your action

An action happens after the trigger—such as "Create an Incident" in TOPdesk.

You’re connected!

Zapier seamlessly connects Confluence Cloud and TOPdesk, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

- Site
  Required
- Space
- Type
Trigger
Polling
Try It
- Site
  Required
- Space
  Required
- Type
  Required
- Title
  Required
- Body
  Required
- Parent Page
Action
Write
- Site
  Required
- Specific Content ID
- ExplainIgnoredWithContent
- Space
- Type
- Search phrase
Action
Search
- Trigger Condition
  Required
- Status (First or second line)
  Required
- Category
- Subcategory
- Operator Group
- Supplier
Trigger
Polling
Try It
- Trigger Condition
  Required
- External Number Filled Condition
- Level (First or second line)
  Required
- Entry type
- Call type
- Category
- Subcategory
- Impact
- Urgency
- Priority
- Operator Group
- Supplier
- Status (Processing Status)
Trigger
Polling
Try It

- Trigger Condition
  Required
- External Number Filled Condition
- Level (First or second line)
  Required
- Entry type
- Call Type
- Category
- Subcategory
- Impact
- Urgency
- Priority
- Operator Group
- Supplier
- Status (Processing Status)
Trigger
Polling
Try It
- Incident Number
  Required
- Brief description
- Action
- Set action invisible for caller
- External Number
- Category
- Subcategory
- Impact
- Urgency
- Priority
- Target Date
- Operator Group
- Status
- Closure code
- Feedback Rating
- Feedback Message
- Id
- Type
- Date
Action
Write

- Name
Action
Search
- Incident Number
  Required
Action
Search

- Site
  Required
- Space
  Required
Trigger
Polling
Try It
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Site
  Required
- Specific Content ID
- ExplainIgnoredWithContent
- Space
  Required
- Type
  Required
- Search phrase
- Title
  Required
- Body
  Required
- Parent Page
Action
Search or write
- Operator Group
Trigger
Polling
Try It
- Operator Group
Trigger
Polling
Try It
- Incident status
- Caller Type
  Required
- Brief description
- Request
- Action
- Set action invisible for caller
- Entry type
- Call type
- Category
- Subcategory
- External Number
- Impact
- Urgency
- Priority
- Operator group
- Processing Status
- Closure code
- Supplier
- Feedback Rating
- Feedback Message
- Major Call
- Linked to Major Call
- Id
- Type
- Date
Action
Write
- Incident number
  Required
- Invisible for caller
Action
Search
- Surname
  Required
Action
Search

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Connect Confluence Cloud and TOPdesk to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

Make work flow with AI

Level up your Confluence Cloud to TOPdesk integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

Frequently Asked Questions about Confluence Cloud + TOPdesk integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Confluence Cloud and TOPdesk

How do I set up an integration between Confluence Cloud and TOPdesk?

To set up an integration between Confluence Cloud and TOPdesk, you'll need access to an automation platform like ours. Begin by selecting Confluence as your trigger app and TOPdesk as your action app. Define a trigger, such as 'When a new page is created in Confluence', then specify an action in TOPdesk, like 'Create a new ticket'. Authenticate both apps and test the integration to ensure connectivity.

Can actions in TOPdesk trigger events in Confluence Cloud?

Yes, actions performed in TOPdesk can be set up to trigger events in Confluence Cloud. For example, when a new ticket is resolved in TOPdesk, you can create a Confluence page summarizing the resolution details using our integration setup.

What types of triggers are available for integrating Confluence with TOPdesk?

When integrating Confluence with TOPdesk using our services, you can use triggers such as 'New Page', 'Page Updated', or 'New Comment' from Confluence. These events can initiate corresponding actions within TOPdesk.

Are there any limitations on the number of triggers from Confluence Cloud per day?

Our platform does monitor usage to ensure fair access to resources. For free-tier subscriptions, there might be a limit on the number of triggers that can be processed daily from Confluence Cloud. Check your subscription details or upgrade options for more information.

Can I customize the fields sent from a Confluence page to a new ticket in TOPdesk?

Yes, you can customize which fields are mapped from your new or updated pages in Confluence to tickets in TOPdesk during integration setup. You decide what information gets transferred according to your workflow needs.

Is it possible to update existing tickets in TOPdesk from changes made on a Confluence page?

Absolutely. You can set up integrations where updates made on existing pages or comments within Confluence reflect changes or add notes to existing tickets in TOPdesk. The key is configuring the right action when setting up your integration rules.

What support do you offer if I encounter issues during configuration of the integration?

We provide comprehensive documentation and tutorials on our platform for setting up integrations between Confluence Cloud and TOPdesk. If further assistance is needed, our support team is available through live chat and email for technical guidance.

About Confluence Cloud

Confluence is where you create, organize and discuss work with your team. This integration connects to cloud-hosted instances of Confluence. Use the 'Confluence Server' app for server-hosted instances.

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About TOPdesk

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