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Choose a Trigger

Choose an Action

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1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "New External Contact Created " from CINNOX.

Add your action

An action happens after the trigger—such as "Create User" in Zapier Interfaces.

You’re connected!

Zapier seamlessly connects CINNOX and Zapier Interfaces, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

New External Contact Created
Triggers when the contact event when the external contact is created.
Trigger
Instant
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External Contact Edited
Triggers when then contact event when the external contact is edited.
Trigger
Instant
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Enquiry Picked Up by Agent
Triggers when the enquiry event when the enquiry status changes to Handling.
Trigger
Instant
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Label Deleted
Trigger the event when there is label deleted
Trigger
Instant
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External Contact Merged
Triggers when the contact event when the external contact is merged.
Trigger
Instant
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New Label Created
Trigger the event when there is new label created
Trigger
Instant
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Transferred External Contact Ownership
Triggers when the contact event when the external contact ownership is transferred.
Trigger
Instant
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- Display Case Number
  Required
Action
Write
- Number Type
  Required
Action
Write
- Text
  Required
Action
Write
- External Contact ID
  Required
- First Name
- Last Name
  Required
- Level
- Type
- Phone Type
- Email Type
- Company
- Job Title
- Team
- Group
- Language
- Birth Date
- Zip Code
- Street
- City
- State
- Social Messaging Type
Action
Write
- Interface
  Required
- Page
  Required
- Block Type
Trigger
Instant
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- Interface
  Required
- Page
  Required
- Form
  Required
Trigger
Instant
Try It
Interface Created
Triggers when a new Interface is created.
Trigger
Instant
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- Interface
  Required
- Name
  Required
- Email Address
  Required
Action
Write
- Interface
  Required
- Email Address
  Required
Action
Search

External Contact Deleted
Triggers when the contact event when the external contact is deleted.
Trigger
Instant
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Enquiry Closed
Triggers when the enquiry event when the enquiry status changes to Closed.
Trigger
Instant
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Missed Enquiry
Triggers when the enquiry event when the enquiry status changes to Missed.
Trigger
Instant
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Label Edited
Trigger the event when there is label edited
Trigger
Instant
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New Incoming Enquiry
Triggers when the enquiry event when CX received a new incoming enquiry.
Trigger
Instant
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Receive SMS Delivery Receipts Status
Triggers when the TDR event when the system receives the carrier server delivery status.
Trigger
Instant
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- First Name
- Last Name
  Required
- Level
- Type
- Phone Type
- Email Type
- Company
- Job Title
- Team
- Group
- Language
- Birth Date
- Zip Code
- Street
- City
- State
- Social Messaging Type
Action
Write
- Full Name
  Required
Action
Write
- Room ID
  Required
- Text
  Required
Action
Write
- Number Type
  Required
- Receipient Number
  Required
- Text
  Required
Action
Write
- Interface
  Required
- Page
  Required
- Button
  Required
Trigger
Instant
Try It
- Interface
  Required
Trigger
Instant
Try It
- Interface
  Required
Trigger
Instant
Try It
- Interface
  Required
- Page
  Required
- Stripe Payment
  Required
Trigger
Instant
Try It
- Interface
  Required
- Email Address
  Required
Action
Write
- Interface
  Required
- Email Address
  Required
- Name
  Required
Action
Search or write

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Customers who say using Zapier has made them better at their job

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Customers have created over 25 million Zaps on the platform

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The average user takes less than 6 minutes to set up a Zap

Connect CINNOX and Zapier Interfaces to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

Learn how to automate Zapier Interfaces on the Zapier blog

Make work flow with AI

Level up your CINNOX to Zapier Interfaces integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

About CINNOX

CINNOX is an innovative customer engagement and analytics platform that humanises connections for better business.

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Related categories

Communication

About Zapier Interfaces

Instantly build dynamic interfaces that connect to Zaps and a data source (like Tables). Interfaces gives you a drag-and-drop way to build visual workflows for any business process, without writing code.

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