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1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "New Group" from Chatter.

Add your action

An action happens after the trigger—such as "Add Person to Email Autopilot" in Delighted.

You’re connected!

Zapier seamlessly connects Chatter and Delighted, automating your workflow.

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Customers who say using Zapier has made them better at their job

25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Make work flow with AI

Level up your Chatter to Delighted integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

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Connect Chatter and Delighted to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Integration categories

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

An illustration representing how to automate lead management with Zapier.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

An illustration representing how to measure campaign impact with Zapier.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

An illustration representing how to move and manage data with Zapier.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

triggers, actions, or triggers and actions

New Group
Triggers when a new group is created.
Trigger
Polling
Try It
- Topic
  Required
Trigger
Polling
Try It
- Group
- Text
  Required
Action
Write
New Unsubscribe
Triggers when a person unsubscribes from Delighted surveys.
Trigger
Polling
Try It
- Person ID
- Email
  Required
- Phone Number
- Name
- Properties
Action
Write
- Person ID
- Created At
- Score
  Required
- Comment
- Properties
Action
Write
- Person ID
- Email
  Required
- Phone Number
Action
Write
- Phone Number
  Required
- Email
  Required
- Name
- Delay
- Properties
Action
Write
- Email
  Required
- Phone Number
  Required
Action
Search
- Platform ID
  Required
- Per Page
- Person ID
- Email
  Required
- Phone Number
Action
Search
- Email
  Required
- Phone Number
  Required
- Name
- Last Sent At
Action
Search or write

- Group
Trigger
Polling
Try It
New Topic
Triggers when a new topic is created.
Trigger
Polling
Try It
New Response
Triggers when a new response is received in this Delighted Project.
Trigger
Polling
Try It
- Person ID
- Email
  Required
- Phone Number
- Name
- Properties
Action
Write
- Email
  Required
- Name
- Last Sent At
Action
Write
- Person ID
- Email
  Required
- Phone Number
Action
Write
- Email
  Required
- Name
- Delay
- Properties
Action
Write
- Email
  Required
Action
Write
- Platform ID
  Required
Action
Search
- Trend ID
- Groups
- Since
- Until
Action
Search

About Chatter

Chatter makes business processes social. Collaborate in real time, in context, from anywhere.

Related categories

Team Collaboration

About Delighted

Delighted is the easiest and most beautiful way to measure customer happiness.

Learn moreLearn moreHelpHelp

Related categories

Forms & Surveys

Similar apps

Zapier Interfaces

App Builder, CRM (Customer Relationship Management), Forms & Surveys, Zapier

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