When this happens...
BoxNew File
Then do this...
FreshserviceCreate Ticket

If you're responsible for your company's Box account, you want to stay on top of the new files added. This Zapier automation gives you just that, including control of which folder to keep an eye on, and puts the alerts right inside your Freshservice account.

How It Works

  1. Zapier keeps an eye on Box for new files in the designated folder
  2. When a new file is added, Zapier creates a ticket in Freshservice, which includes a link to the file

What You Need

  1. Box account
  2. Freshservice account

Why Zapier?

Free

Get started for free—14 day trial of premium features and apps.

Easy

No coding required—automate any of 1,000+ apps in minutes.

Secure

Enterprise-level security—connect mission-critical apps.

It's easy to connect Box + Freshservice and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
Box
New Comment

Triggered when someone comments on a file in a folder you own/collaborate on.

Box
Create Text File

Creates a brand new text (.txt) file from plain text content you specify.

Box
Task Assigned to You

Triggered when you are assigned a task.

Box
Upload File

Copy an already-existing file from another service to Box.

Box
New File

Triggered when you add a new file to a folder.

Box
Add User as Collaborator

Adds an individual user as a collaborator on a folder.

Freshservice
New User

Triggers when a new User is created.

Freshservice
Create Requester

Allows you to create a Requester in Freshservice for your support domain.

Freshservice
New Ticket

Triggers when there is a new ticket is created in Freshservice.

Freshservice
Create Ticket

Create a ticket in Freshservice for your domain.

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Become a Zapier Integration Partner

Box lets you keep all your businesses files in one place for simple online collaboration.

Freshservice is an online, cloud-based IT Helpdesk which is ITIL ready.