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Box + Freshservice

Monitor your company's Box account by getting Freshservice tickets for new files

If you're responsible for your company's Box account, you want to stay on top of the new files added. This Zapier automation gives you just that, including control of which folder to keep an eye on, and puts the alerts right inside your Freshservice account.

If you're responsible for your company's Box account, you want to stay on top of the new files added. This Zapier automation gives you just that, including control of which folder to keep an eye on, and puts the alerts right inside your Freshservice account.

  1. When this happens...
    BoxBox
    New File

    Triggered when you add a new file to a folder.

    TriggerScheduled
  2. automatically do this!
    FreshserviceFreshservice
    Create Ticket

    Create a ticket in Freshservice for your domain.

    ActionWrite
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Supported triggers and actions

What does this mean?
  • Box triggers, actions, and search

    New Comment

    Triggered when someone comments on a file in a folder you own/collaborate on.

    Trigger
    Scheduled
    Try It
    • FolderRequired

    • Share

    Trigger
    Scheduled
    Try It
    • File IdRequired

    • MessageRequired

    Action
    Write
  • Box triggers, actions, and search

    New Event

    Triggered when a new event is performed (this is the activity stream).

    Trigger
    Scheduled
    Try It
    • EmailRequired

    • FolderRequired

    • RoleRequired

    Action
    Write
    • FolderRequired

    • FileRequired

    • Name

    • Share this file?

    Action
    Write
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box logo

About Box

Box lets you keep all your businesses files in one place for simple online collaboration.
Learn moreHelp

Related categories

  • File Management & Storage

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About Freshservice

Freshservice is an online, cloud-based IT Helpdesk which is ITIL ready.

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