BigCommerce + Intercom

Send new BigCommerce orders as incoming messages in Intercom

Streamline your e-commerce communication with this efficient workflow. When a new order is created in BigCommerce, it directly sends an incoming message in Intercom. This keeps your customer service team informed in real-time and ensures quick, seamless responses to your customers. Boost your customer service experience with this customized, automatic communication process.

When this happens...
Order Created
Triggers when a new order is created.
TriggerInstant
automatically do this!
Send Incoming Message
Send a Message from a Contact into Intercom to create a new Conversation. Note: you must have a valid plan on Intercom to access this action.
ActionWrite

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Supported triggers and actions

What does this mean?

- Filter by Channel ID
Trigger
Instant
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Customer Created
Triggers when an new customer is created.
Trigger
Instant
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- Filter by Channel ID
- Filter by Status ID
Trigger
Instant
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Shipment Created
Triggers when a new shipment is created.
Trigger
Instant
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Customer Address Updated
Triggers when a customer address is updated.
Trigger
Instant
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Order Status Updated
Triggers when an order status have changed.
Trigger
Instant
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- EmailRequired
- First NameRequired
- Last NameRequired
- Company
- Phone
- Registration IP Address
- Notes
- Tax Exempt Category
- Customer Group ID
- ID
- Force Password Reset
- New Password
- Accepts Product Review Abandoned Cart Emails
- Store Credit Amounts
- Origin Channel ID
- Channel IDs
- Name
- Value
Action
Write

- NameRequired
- TypeRequired
- Sku
- Description
- WeightRequired
- Width
- Depth
- Height
- PriceRequired
- Cost Price
- Retail Price
- Sale Price
- Map Price
- Tax Class Id
- Product Tax Code
- Categories
- Brand Id
- Inventory Level
- Inventory Warning Level
- Inventory Tracking
- Fixed Cost Shipping Price
- Is Free Shipping
- Is Visible
- Is Featured
- Related Products
- Warranty
- Bin Picking Number
- Layout File
- Upc
- Search Keywords
- Availability Description
- Availability
- Gift Wrapping Options Type
- Gift Wrapping Options List
- Sort Order
- Condition
- Is Condition Shown
- Order Quantity Minimum
- Order Quantity Maximum
- Page Title
- Meta Keywords
- Meta Description
- View Count
- Preorder Release Date
- Preorder Message
- Is Preorder Only
- Is Price Hidden
- Price Hidden Label
- Url
- Is Customized
- Open Graph Type
- Open Graph Title
- Open Graph Description
- Open Graph Use Meta Description
- Open Graph Use Product Name
- Open Graph Use Image
- Gtin
- Mpn
- Reviews Rating Sum
- Reviews Count
- Total Sold
- Custom Fields ID
- Custom Fields NameRequired
- Custom Fields ValueRequired
- Bulk Pricing Rules ID
- Bulk Pricing Rules Quantity Min
- Bulk Pricing Rules Quantity Max
- Bulk Pricing Rules Type
- Bulk Pricing Rules Amount
- Images Image File
- Images Is Thumbnail?
- Images Sort order
- Images Description
- Images Image URL
- Images ID
- Images Product ID
- Images URL Zoom
- Images URL Standard
- Images URL thumbnail
- Images URL Tiny
- Images Date modified
- Videos Title
- Videos Description
- Videos Sort order
- Videos Type
- Videos Video ID
- Videos ID
- Videos Product ID
- Videos Length
- Variants Cost Price
- Variants Price
- Variants Sale Price
- Variants Retail Price
- Variants Weight
- Variants Width
- Variants Height
- Variants Depth
- Variants Is free shipping?
- Variants Fixed cost shipping price
- Variants Purchasing disabled
- Variants Purchasing disabled message
- Variants UPC
- Variants Inventory level
- Variants Inventory warning level
- Variants BIN Picking number
- Variants Product ID
- Variants SKU
Action
Write
- Email
- Company
- ID
- Customer Group
Action
Search
- Name
- SKU
- ID
Action
Search
- Name
- Company
- Customer ID
- First NameRequired
- Last NameRequired
- Address 1Required
- Address 2
- CityRequired
- State Or ProvinceRequired
- Postal CodeRequired
- Country CodeRequired
- Phone
- Address Type
- Customer IdRequired
- Id
- Country
- Name
- Value
Action
Search or write
Lead Added Email
Triggers when a Lead enters an email address.
Trigger
Instant
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New Lead
Triggers when a new Lead is created.
Trigger
Instant
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- Which Tag?
Trigger
Instant
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New Company
Triggers when a new Company is created.
Trigger
Instant
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New User
Triggers when a new user is created.
Trigger
Instant
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Updated Contact
Triggers when a Contact is updated in Intercom.
Trigger
Instant
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New Unsubscription
Triggers when a user unsubscribes from Intercom.io emails.
Trigger
Instant
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- EmailRequired
- Event NameRequired
- Metadata
Action
Write
- Contact Identifier
- Message BodyRequired
Action
Write
- CompanyRequired
- Tag NameRequired
- Untag?
Action
Write
- EmailRequired
- Tag NameRequired
- Untag?
Action
Write
- Lead ID
- Full Name
- Email
- Phone Number
- Unsubscribed From Emails
- Created At
- IP Address
- Custom Attributes
Action
Write
- EmailRequired
- Custom Attributes
- Created At
- User ID
- Full Name
- IP Address
Action
Write
- Search Mode
- Search Value
Action
Search
- Search ModeRequired
- Search ValueRequired
Action
Search
- Search ModeRequired
- Search ValueRequired
- User Association Note
- Company NameRequired
- Plan
- Size
- Website
- Industry
- Custom Attributes
- Monthly Revenue
Action
Search or write

- Filter by Channel ID
Trigger
Instant
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Customer Address Created
Triggers when a new customer is created.
Trigger
Instant
Try It
- Filter by Category ID
Trigger
Instant
Try It
Customer Updated
Triggers when a customer is updated.
Trigger
Instant
Try It
- Filter by Channel ID
- Filter by Status ID
Trigger
Instant
Try It
- TitleRequired
- Url
- BodyRequired
- Is Published
- Meta Description
- Meta Keywords
- Author
- Thumbnail Path
- Tags
- Published Date
Action
Write
- First NameRequired
- Last NameRequired
- Company
- Address 1Required
- Address 2
- CityRequired
- State Or ProvinceRequired
- Postal CodeRequired
- Country CodeRequired
- Phone
- Address Type
- Customer IdRequired
- Id
- Country
- Name
- Value
Action
Write
- Api Docs Info
- HTTP MethodRequired
- URLRequired
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
- Name
- Company
- Customer ID
Action
Search
- EmailRequired
- Company
- ID
- Customer Group
- First NameRequired
- Last NameRequired
- Phone
- Registration IP Address
- Notes
- Tax Exempt Category
- Customer Group ID
- Force Password Reset
- New Password
- Accepts Product Review Abandoned Cart Emails
- Store Credit Amounts
- Origin Channel ID
- Channel IDs
- Name
- Value
Action
Search or write
- NameRequired
- SKU
- ID
- TypeRequired
- Description
- WeightRequired
- Width
- Depth
- Height
- PriceRequired
- Cost Price
- Retail Price
- Sale Price
- Map Price
- Tax Class Id
- Product Tax Code
- Categories
- Brand Id
- Inventory Level
- Inventory Warning Level
- Inventory Tracking
- Fixed Cost Shipping Price
- Is Free Shipping
- Is Visible
- Is Featured
- Related Products
- Warranty
- Bin Picking Number
- Layout File
- Upc
- Search Keywords
- Availability Description
- Availability
- Gift Wrapping Options Type
- Gift Wrapping Options List
- Sort Order
- Condition
- Is Condition Shown
- Order Quantity Minimum
- Order Quantity Maximum
- Page Title
- Meta Keywords
- Meta Description
- View Count
- Preorder Release Date
- Preorder Message
- Is Preorder Only
- Is Price Hidden
- Price Hidden Label
- Url
- Is Customized
- Open Graph Type
- Open Graph Title
- Open Graph Description
- Open Graph Use Meta Description
- Open Graph Use Product Name
- Open Graph Use Image
- Gtin
- Mpn
- Reviews Rating Sum
- Reviews Count
- Total Sold
- Custom Fields ID
- Custom Fields NameRequired
- Custom Fields ValueRequired
- Bulk Pricing Rules ID
- Bulk Pricing Rules Quantity Min
- Bulk Pricing Rules Quantity Max
- Bulk Pricing Rules Type
- Bulk Pricing Rules Amount
- Images Image File
- Images Is Thumbnail?
- Images Sort order
- Images Description
- Images Image URL
- Images ID
- Images Product ID
- Images URL Zoom
- Images URL Standard
- Images URL thumbnail
- Images URL Tiny
- Images Date modified
- Videos Title
- Videos Description
- Videos Sort order
- Videos Type
- Videos Video ID
- Videos ID
- Videos Product ID
- Videos Length
- Variants Cost Price
- Variants Price
- Variants Sale Price
- Variants Retail Price
- Variants Weight
- Variants Width
- Variants Height
- Variants Depth
- Variants Is free shipping?
- Variants Fixed cost shipping price
- Variants Purchasing disabled
- Variants Purchasing disabled message
- Variants UPC
- Variants Inventory level
- Variants Inventory warning level
- Variants BIN Picking number
- Variants Product ID
- Variants SKU
Action
Search or write
Lead Converted to User
Triggers when a lead converts to a user.
Trigger
Instant
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Contact Replied
Triggers when a Contact replies to a Conversation in Intercom.
Trigger
Instant
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- Message body format
Trigger
Instant
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New Conversation
Triggers when a new Conversation is created by a User in Intercom.
Trigger
Instant
Try It
- Tag
Trigger
Instant
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- Which Tag?
Trigger
Instant
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- EmailRequired
- Note TextRequired
Action
Write
- Conversation IDRequired
- Reply TypeRequired
- Reply BodyRequired
- Attachments
Action
Write
- FromRequired
- ToRequired
- Message TypeRequired
- BodyRequired
- Subject
- Template
- Create Conversation Without Contact Reply?
Action
Write
- LeadRequired
- Tag NameRequired
- Untag?
Action
Write
- CompanyRequired
- Monthly Revenue
- Plan
- Custom Attributes
Action
Write
- Lookup EmailRequired
- Full Name
- User ID
- Company ID
- Unsubscribed From Emails
- Phone Number
- Created At
- IP Address
- Custom Attributes
Action
Write
- HTTP MethodRequired
- URLRequired
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
- Search ModeRequired
- Search ValueRequired
Action
Search
- Search Mode
- Search Value
- User Association Note
- Company NameRequired
- Plan
- Size
- Website
- Industry
- Custom Attributes
- Monthly Revenue
Action
Search or write
- Search ModeRequired
- Search ValueRequired
- Lead ID
- Full Name
- Email
- Phone Number
- Unsubscribed From Emails
- Created At
- IP Address
- Custom Attributes
Action
Search or write

About BigCommerce

BigCommerce is an e-commerce platform that provides an all-encompassing solution for a business' online store. If you're trying to sell physical goods online, you'll want to check out Bigcommerce.

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About Intercom

Intercom is the Engagement OS, an open channel between customer and business that is in the product, in the moment, and on their terms. We break down silos, unifying data and systems to create an ongoing dialogue, so companies can make the most of every opportunity.

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PRODUCTS

CAPABILITIES

By team

BigCommerce + Intercom

Send new BigCommerce orders as incoming messages in Intercom

Abandoned Cart

Filter by Channel ID

Customer Created

Order Created

Filter by Channel ID

Filter by Status ID

Shipment Created

Customer Address Updated

Order Status Updated

Create Customer

First NameRequired

Last NameRequired

Company

Phone

Registration IP Address

Notes

Tax Exempt Category

Customer Group ID

ID

Force Password Reset

New Password

Accepts Product Review Abandoned Cart Emails

Store Credit Amounts

Origin Channel ID

Channel IDs

Name

Value

Create a Product

NameRequired

TypeRequired

Sku

Description

WeightRequired

Width

Depth

Height

PriceRequired

Cost Price

Retail Price

Sale Price

Map Price

Tax Class Id

Product Tax Code

Categories

Brand Id

Inventory Level

Inventory Warning Level

Inventory Tracking

Fixed Cost Shipping Price

Is Free Shipping

Is Visible

Is Featured

Related Products

Warranty

Bin Picking Number

Layout File

Upc

Search Keywords

Availability Description

Availability

Gift Wrapping Options Type

Gift Wrapping Options List

Sort Order

Condition

Is Condition Shown

Order Quantity Minimum

Order Quantity Maximum

Page Title

Meta Keywords

Meta Description

View Count

Preorder Release Date

Preorder Message

Is Preorder Only

Is Price Hidden