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Basecamp 3 + Groove

Trigger new Basecamp 3 campfire messages when tickets are tagged in Groove

Streamline your customer support process with this efficient workflow. Whenever a ticket is tagged inside the Groove app, a new message is instantly created in your Basecamp 3 workspace. It's a great way to ensure important conversations are continuing in the appropriate channels and everyone on your team stays in the loop. Save time and improve communication with this simple and powerful solution.

Streamline your customer support process with this efficient workflow. Whenever a ticket is tagged inside the Groove app, a new message is instantly created in your Basecamp 3 workspace. It's a great way to ensure important conversations are continuing in the appropriate channels and everyone on your team stays in the loop. Save time and improve communication with this simple and powerful solution.

  1. When this happens...
    GrooveGroove
    Ticket Tagged

    Triggers when a ticket is tagged.

    TriggerInstant
  2. automatically do this!
    Basecamp 3Basecamp 3
    Create Campfire Message

    Creates a Campfire message.

    ActionWrite
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Supported triggers and actions

What does this mean?
  • Groove triggers, actions, and search

    Agent Invited

    Triggers when an agent is created.

    Trigger
    Instant
    Try It
    • Linkedin Username

    • Twitter Username

    • Company Name

    • Email

    • Website

    Trigger
    Instant
    Try It
    • Priority

    • Assignee

    • Assigned Group

    • Closed By

    • Customer Name

    • Mailbox

    Trigger
    Instant
    Try It
  • Groove triggers, actions, and search

    Agent Replied

    Triggers when an agent replies to a ticket.

    Trigger
    Instant
    Try It
  • Groove triggers, actions, and search

    Customer Replied

    Triggers when a customer replies to a ticket.

    Trigger
    Instant
    Try It
    • Assignee

    • Assigned Group

    • Priority

    • Mailbox

    Trigger
    Instant
    Try It
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basecamp3 logo

About Basecamp 3

Basecamp’s unique blend of tools is everything any team needs to stay on the same page about whatever they’re working on.
Learn moreHelp

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groove logo
groove logo

About Groove

The simple helpdesk for SaaS and eCommerce businesses.

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