Basecamp 3
When this happens...
FreshdeskNew Ticket
Then do this...
Basecamp 3Create To-do

You use your support desk to manage your customer conversations, but power through your to-do list elsewhere. Use this Zapier integration to organize your day in one fell swoop. After you set it up, new Freshdesk tickets will be added as to-do's in Basecamp 3. Your to-do list has been tamed, finally.

How this Freshdesk-Basecamp 3 integration works

  1. A new ticket is created in Freshdesk
  2. Zapier adds that ticket as a Basecamp 3 to-do

Apps involved

  • Freshdesk
  • Basecamp 3

Why Zapier?


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It's easy to connect Basecamp 3 + Freshdesk and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New To-do

Triggers when a new to-do is created in a basecamp.

Create Message

Creates a new message in a message board.

New Activity

Triggers when any activity happens in a basecamp.

Create Project

Creates a new project.

New Project

Triggers when a new project is created.

Create To-do List

Creates a new to-do list in a to-do set.

New Contact

Triggers when a new customer is created.

Create Company

Allows you to create a Company entry in Freshdesk.

New Ticket Note

Triggers when a Note is added to a Ticket.

Create Ticket

Create a ticket in Freshdesk for your domain.

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Learn More

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

See Freshdesk Integrations