When this happens...
AskNicelyAdd Survey Participant

With any subscription service, a key consideration is how likely your customers are to remain subscribed to your service. The best way to measure this is to collect feedback from your customers on a regular basis. Sending an AskNicely NPS survey will give your customers a short, easy way to let you know how they are feeling. By triggering the survey after they start their subscription with an optional wait period you can be continuously collecting feedback and keep a realtime gauge on how your customers are feeling about your service.

Note: When setting your wait period, consider the length of time of your subscription renewal and how long it will take the customer to start using your product - for many SaaS businesses working with a monthly billing cycle, it makes sense to wait around 25 days so that you get feedback shortly before the second payment is due. However, for some businesses with a longer on boarding phase, you may like to wait for longer.

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When this happens...
then do this!
New Response

Triggers when a customer responds with a score or comment.

Add Survey Participant

Add a new survey participant.

New Subscription

Triggers when a subscription is created.

Create Subscription

Creates a new subscription along with the customer in Chargebee. This action does not support adding subscription to an existing customer.

New Payment

Triggers when a payment is collected successfully.

Create Customer

Creates a new customer in Chargebee.

New Invoice

Triggers when a new invoice is generated(with line item support).

Add Person

Add a person to AskNicely.

New Payment Method

Triggers when a payment method is added.

Change Next Billing Date

Updates next billing date of a subscription.

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AskNicely is a simple way to measure and improve customer happiness using the Net Promoter Score® (NPS) framework.

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Chargebee is a subscription management and recurring billing solution used by businesses to customize subscription billing workflows.

See Chargebee Integrations