When this happens...
ChargebeeSubscription Activated
Then do this...
AskNicelyAdd Survey Participant

With any subscription service, a key consideration is how likely your customers are to remain subscribed to your service. The best way to measure this is to collect feedback from your customers on a regular basis. Sending an AskNicely NPS survey will give your customers a short, easy way to let you know how they are feeling. By triggering the survey after they start their subscription with an optional wait period you can be continuously collecting feedback and keep a realtime gauge on how your customers are feeling about your service.

Note: When setting your wait period, consider the length of time of your subscription renewal and how long it will take the customer to start using your product - for many SaaS businesses working with a monthly billing cycle, it makes sense to wait around 25 days so that you get feedback shortly before the second payment is due. However, for some businesses with a longer on boarding phase, you may like to wait for longer

How this Chargebee-AskNicely integration works

  1. A new subscription is created in Chargebee
  2. Zapier sends an AskNicely NPS survey after an optional wait time

Apps involved

  • Chargebee
  • AskNicely

Why Zapier?


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It's easy to connect AskNicely + Chargebee and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Response

Triggers when a customer responds with a score or comment.

Add Survey Participant

Add a new survey participant.

New Subscription

Triggered when a new subscription is created.

Update Subscription

Updates a Subscription in Chargebee.

New Invoice

Triggered when a new invoice is generated.

Update Customer

Updates a customer.

New Charge

Triggered when a payment is collected successfully.

Create Subscription

Create a New Subscription in ChargeBee.

Subscription Change

Triggered when a subscription is upgraded or downgraded.

Add Person

Add a person to AskNicely.

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Become a Zapier Integration Partner

AskNicely is a simple way to measure and improve customer happiness using the Net Promoter Score® (NPS) framework.

Learn More

Chargebee Recurring Billing is designed for service providers and subscription-based businesses of all sizes across industries. We offer exceptional customer support to help onboard you with the consultation of several use cases to ensure that your business finds the right solution that suits your needs.

See Chargebee Integrations