These Zapier White-label Support Terms are a part of the Zapier White-label Agreement by and between Zapier and Company. Capitalized but undefined terms shall have the meanings set forth in the Zapier White-label Agreement.

1. Partner Support

Zapier shall provide Company with access to dedicated partner support channels, including email and (where specified in the Order) direct Slack or chat-based support. Partner support shall be available during business hours or as otherwise specified in the Order.

2. Technical Account Manager

Where specified in the Order, Zapier shall assign a technical account manager (“TAM”) to Company. The TAM shall serve as Company's primary technical point of contact and shall provide: (i) onboarding and integration guidance; (ii) periodic business reviews; (iii) proactive monitoring and optimization recommendations; and (iv) escalation management for critical issues.

3. Developer Resources

Zapier shall provide Company with: (i) comprehensive Developer Tool documentation; (ii) sample code and integration guides; and (iii) reasonable technical support for integration-related inquiries.

4. Escalation

If Company is dissatisfied with the resolution of a support issue, Company may escalate the issue to Zapier’s partner management team. Zapier shall provide Company with a documented escalation path.