Connect Jira Software Cloud and Request Tracker (RT) to unlock the power of automation

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Choose a Trigger

Choose an Action

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Zapier makes it easy to integrate Jira Software Cloud with Request Tracker (RT) - no code necessary. See how you can get setup in minutes.

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1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "New Issue" from Jira Software Cloud.

Add your action

An action happens after the trigger—such as "Comment on a Ticket" in Request Tracker (RT).

You’re connected!

Zapier seamlessly connects Jira Software Cloud and Request Tracker (RT), automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

- Project
- Status
Trigger
Polling
Try It
- Project
- Status
Trigger
Polling
Try It
- Issue
  Required
- Comment
  Required
Action
Write
- Issue
  Required
- User
Action
Write
- Format_info
- Project
  Required
- Issue Type
  Required
Action
Write

- Format_info
- Issue
  Required
- Status
Action
Write
- Attachment ID
  Required
Action
Search

- Summary
- Key
- Fields
Action
Search
- JQL
  Required
- Fields
Action
Search
- Filter Name
- Owner Name
Action
Search
- Board
  Required
- Sprint
  Required
Action
Search
- Summary
- Key
- Fields
- Format_info
- Project
  Required
- Issue Type
  Required
Action
Search or write
- Ticket ID
- Custom Role ID
  Required
- Since
  Required
- Per Page
  Required
Trigger
Polling
Try It
- Queue
  Required
- Since
  Required
- Per Page
  Required
Trigger
Polling
Try It
- Ticket ID
  Required
- Text
  Required
Action
Write
- Ticket ID
  Required
- Text
  Required
Action
Write
- Ticket ID
  Required
- Custom Role
  Required
- Users
  Required
Action
Write
- Ticket ID
  Required
- Status
  Required
Action
Write
- Attachment ID
  Required
Action
Search
- Search Query
- Per Page
- Order By
- Order
Action
Search

- JQL
- Order_by
Trigger
Polling
Try It
- Issue
  Required
- Attachment
  Required
Action
Write
- First Issue
  Required
- Link Type
  Required
- Second Issue
  Required
Action
Write
- Issue
  Required
- Time Spent
  Required
- Work Description
- Started Date
Action
Write
- Issue
  Required
- Project
- Board
  Required
- Sprint
  Required
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Project
  Required
- Name
  Required
Action
Search
- Filter
  Required
- Max Results
- Fields
Action
Search
- Key
- Fields
Action
Search
- Search by Parameter
  Required
Action
Search
- Keyword
  Required
Action
Search
- Ticket ID
- Custom Field ID
- Since
  Required
- Per Page
  Required
Trigger
Polling
Try It
- Since
  Required
- Per Page
  Required
Trigger
Polling
Try It
- Status
- Since
  Required
- Per Page
  Required
Trigger
Polling
Try It
- Requestor
- Subject
  Required
- Queue
  Required
- Text
Action
Write
- Ticket ID
  Required
- Custom Field
  Required
- Value
  Required
Action
Write
- Ticket ID
  Required
- Due Date
  Required
Action
Write
- Ticket ID
  Required
- Subject
  Required
Action
Write
- Ticket ID
  Required
Action
Search
- Transaction ID
  Required
Action
Search

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Customers have created over 25 million Zaps on the platform

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The average user takes less than 6 minutes to set up a Zap

Connect Jira Software Cloud and Request Tracker (RT) to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

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Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

Learn how to automate Jira Software Cloud on the Zapier blog

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Frequently Asked Questions about Jira Software Cloud + Request Tracker (RT) integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Jira Software Cloud and Request Tracker (RT)

What is required to integrate Jira Software Cloud with Request Tracker (RT)?

To integrate Jira Software Cloud with Request Tracker, you'll need active accounts on both platforms. Connect these accounts through our integration interface, where you can set specific triggers and actions that map fields and events between Jira and RT.

How can I automatically create a ticket in RT when an issue is created in Jira?

You can set up a trigger in Jira Software Cloud for new issues and define an action to create a corresponding ticket in RT. When a new issue is logged in Jira, our system will automatically generate a ticket in Request Tracker.

Can updates made to a Jira issue reflect automatically in RT?

Yes, you can configure notifications for updates made on issues within Jira. By setting triggers based on specific events like status changes or comments added, actions can propagate those updates into corresponding tickets within RT.

What types of triggers are supported when integrating Jira with RT?

We support various triggers from Jira such as issue creation, status update, comment added, or priority change. These triggers can initiate actions like creating or updating tickets in Request Tracker.

How do I keep my team informed of changes happening between these two platforms?

Ensure that both systems are synchronized by setting up alerts that send notifications to your team whenever certain triggers occur. This could be achieved through automated emails or instant messaging alerts.

What should I do if the integration fails to sync data between the two platforms?

First, check that all account integrations are properly authenticated. Review the configuration of your triggers and actions to ensure they match your workflow requirements. If issues persist, contact our support team for assistance.

Is it possible to customize which fields are mapped between Jira and RT?

Yes, during the integration setup process you have options to select which fields from your issues or tickets you wish to map across systems. This allows customization tailored to specific project needs.

About Jira Software Cloud

Jira Software Cloud is a bug and issue tracking tool that allows software developers to manage product development. This integration connects to cloud-hosted instances of Jira.

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Related categories

Project Management

About Request Tracker (RT)

Request Tracker (RT) is an open-source, enterprise-grade ticketing system.

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