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How Zapier works
Zapier makes it easy to integrate Gong with Jira Software Cloud - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "New Call" from Gong.
Add your action
An action happens after the trigger—such as "Add Attachment to Issue" in Jira Software Cloud.
You’re connected!
Zapier seamlessly connects Gong and Jira Software Cloud, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- Accessible Workspaces
- Available Saved Searches
Try ItTriggerInstant- 1. THE OBJECT THAT WAS VIEWED - What's The Name Of The Object?Required
- 1. THE OBJECT THAT WAS VIEWED - What's The ID Of The Object?Required
- 1. THE OBJECT THAT WAS VIEWED - What's The Direct URL To View The Object?Required
- 1. THE OBJECT THAT WAS VIEWED - How Many Dynamic Properties Do You Have To Display For The Object?Required
- 2. THE VIEWING EVENT - What's The Name Of The Event? (example: "Document Viewed" or "Presentation Viewed")
- 2. THE VIEWING EVENT - What's The ID Of The Event?
- 2. THE VIEWING EVENT - What's The URL To View More Info Regarding The Event?
- 2. THE VIEWING EVENT - How Many Dynamic Properties Do You Have To Display For The Sharing Event?Required
- EmailRequired
- Name
- GONG WORKSPACE - If your Gong account has multiple Workspaces, enter here the relevant Workspace to send these events to.
ActionWrite- Project
- Status
Try ItTriggerPolling- Project
- Status
Try ItTriggerPolling
- ActionWrite
- 1. THE OBJECT THAT WAS ENGAGED - What's The Name Of The Object?
- 1. THE OBJECT THAT WAS ENGAGED - What's The ID Of The Object?
- 1. THE OBJECT THAT WAS ENGAGED - What's The Direct URL To View The Object?
- 1. THE OBJECT THAT WAS ENGAGED - How Many Dynamic Properties Do You Have To Display For The Object?Required
- 2. THE CUSTOM ACTION EVENT - What's The Name Of The Event? (example: "Contract Signed" Or "Presentation Downloaded")Required
- 2. THE CUSTOM ACTION EVENT - What's The ID Of The Event?
- 2. THE CUSTOM ACTION EVENT - What's The URL To View More Info Regarding The Event?
- 2. THE CUSTOM ACTION EVENT - How Many Dynamic Properties Do You Have To Display For The Event?Required
- EmailRequired
- Name
- GONG WORKSPACE - If your Gong account has multiple Workspaces, enter here the relevant Workspace to send these events to.
ActionWrite- JQL
- Order_by
Try ItTriggerPolling- IssueRequired
- AttachmentRequired
ActionWrite
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Connect Gong and Jira Software Cloud to integrate crucial parts of your business
With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.
Automate your lead management and improve conversions
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Learn how to automate Jira Software Cloud on the Zapier blog
Frequently Asked Questions about Gong + Jira Software Cloud integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Gong and Jira Software Cloud
How can I integrate Gong with Jira Software Cloud?
You can integrate Gong with Jira Software Cloud using automation tools that support both platforms. We offer integrations where you can set up triggers in Gong, such as a new call being recorded, to automatically generate issues in Jira. This removes the manual effort of data entry between platforms.
What triggers from Gong can be used to create actions in Jira?
Common triggers include recording completions, tag applications, or specific words spoken during a call recorded by Gong. Each trigger allows you to automate creation of issues or updates in your Jira projects.
Can actions in Jira influence processes in Gong?
While Jira is generally used for managing project-related tasks, certain changes like issue status updates can be logged back into Gong for reference. Any direct operational changes would typically require further custom configurations.
Is technical knowledge needed to set up the integration?
Our integration platform provides a user-friendly interface that requires no coding skills for basic setups. However, more complex integrations might involve technical configuration for customized rules and workflows.
Are there limits on the number of triggers and actions I can have between Gong and Jira?
While we don't impose a strict limit on configurations, practical limits may be influenced by your platform subscriptions with both Gong and Jira which could affect the rate at which triggers are fired or data is transferred.
What kind of information from a call in Gong can be transferred to a Jira issue?
You can transfer metadata such as call participants, labels applied during calls, detailed notes, and action items discussed on the call to enhance visibility within your project management tasks.
How often do these integrations update between Gong and Jira?
The timing of updates depends largely on how you configure your triggers; they may occur instantaneously upon meeting trigger conditions or batched at scheduled intervals based on system settings.
