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How Zapier works

Zapier makes it easy to integrate AdaptiveWork with ServiceNow - no code necessary. See how you can get setup in minutes.

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AdaptiveWork
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AdaptiveWork
1. Choose trigger event
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ServiceNow
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ServiceNow
2. Choose action
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1. Select the event
Setup
Test
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AdaptiveWork
Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "New or Updated Object " from AdaptiveWork.

Add your action

An action happens after the trigger—such as "Attach a File to a Record" in ServiceNow.

You’re connected!

Zapier seamlessly connects AdaptiveWork and ServiceNow, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

    • Type
      Required
    • Trigger Type
      Required
    • Fields
      Required
    • Criteria
    Trigger
    Instant
    Try It
    • Type
      Required
    Action
    Write
    • Type
      Required
    • ID
      Required
    Action
    Write
    • Table
      Required
    Trigger
    Polling
    Try It
    • Type
      Required
    • Template Name
      Required
    • Parent Id
    Action
    Write
    • Group
      Required
    • Text
      Required
    • Via
    Action
    Write
    • Table
      Required
    Trigger
    Polling
    Try It
    • File
      Required
    • Table
      Required
    Action
    Write

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Customers have created over 25 million Zaps on the platform

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Connect AdaptiveWork and ServiceNow to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.
An illustration representing how to automate lead management with Zapier.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.
An illustration representing how to measure campaign impact with Zapier.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.
An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.
An illustration representing how to move and manage data with Zapier.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.
An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Make work flow with AI

Level up your AdaptiveWork to ServiceNow integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.
Learn about AI automation
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About AdaptiveWork
AdaptiveWork is an enterprise-class work collaboration and project management solution that harnesses the power of the cloud to get work done.
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Related categories
Project Management
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About ServiceNow
ServiceNow specializes in IT services management (ITSM), IT operations management (ITOM) and IT business management (ITBM).
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