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How Zapier works
Zapier makes it easy to integrate 8x8 with Jira Service Management - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "New Chat Apps Message Received" from 8x8.
Add your action
An action happens after the trigger—such as "Create Request" in Jira Service Management.
You’re connected!
Zapier seamlessly connects 8x8 and Jira Service Management, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- New Chat Apps Message Received
Triggers when a new chat app message is received.
Try ItTriggerInstant - New SMS Received
Triggers when an SMS is sent to your virtual number.
Try ItTriggerInstant - Mobile
- text Message
ActionWrite- SiteRequired
- ProjectRequired
Try ItTriggerPolling
- New Delivery Receipt
Triggers when an SMS message has been delivered or rejected.
Try ItTriggerInstant - DestinationsRequired
- Sender IDRequired
- MessageRequired
ActionWrite- Destination numberRequired
- Sender IDRequired
- MessageRequired
ActionWrite- SiteRequired
- ProjectRequired
Try ItTriggerPolling
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Connect 8x8 and Jira Service Management to integrate crucial parts of your business
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Frequently Asked Questions about 8x8 + Jira Service Management integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with 8x8 and Jira Service Management
What triggers can be used with the 8x8 and Jira Service Management integration?
Our integration allows you to use several triggers such as new calls in 8x8, incoming messages, and call recordings being saved. These triggers can initiate automated actions within your Jira Service Management workflows.
What actions can be performed in Jira Service Management with this integration?
When integrating with 8x8, you can automate actions like creating or updating issues, adding comments to tickets, and changing ticket statuses based on events happening in 8x8.
Is it possible to sync customer data between 8x8 and Jira Service Management automatically?
Yes, our integration enables automatic synchronization of customer data. For instance, when a customer calls via 8x8, their details can be automatically updated or created in Jira Service Management.
Can I update a ticket status in Jira with an 8x8 trigger?
Absolutely. You can set up a workflow where an action like ending a call or receiving a voicemail in 8x8 automatically updates the ticket status within your Jira Service Management system.
Are there any specific requirements for setting up the integration between 8x8 and Jira Service Management?
To set up the integration, you'll need active accounts on both platforms and administrative permissions to configure APIs. Additionally, ensure your systems have API access enabled.
Can I create a new issue in Jira from an 8x8 voice mail?
Yes, our setup allows you to use voice mails received in 8x8 as triggers to create new issues automatically in your Jira Service Management setup.
How do we handle errors that occur during the integration process?
We provide detailed logging and notifications for any errors that occur during the integration so you can troubleshoot effectively. This includes specifics on failed API interactions or configuration issues.
