Connect 8x8 and ConnectWise Manage to unlock the power of automation
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How Zapier works
Zapier makes it easy to integrate 8x8 with ConnectWise Manage - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "New Chat Apps Message Received" from 8x8.
Add your action
An action happens after the trigger—such as "Attach a File to a Record" in ConnectWise Manage.
You’re connected!
Zapier seamlessly connects 8x8 and ConnectWise Manage, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- New Chat Apps Message Received
Triggers when a new chat app message is received.
Try ItTriggerInstant - New SMS Received
Triggers when an SMS is sent to your virtual number.
Try ItTriggerInstant - Mobile
- text Message
ActionWrite- New, Updated or Both
- Company Filter
- Contact Type Filter
- Specific Contact Filter
Try ItTriggerInstant
- New Delivery Receipt
Triggers when an SMS message has been delivered or rejected.
Try ItTriggerInstant - DestinationsRequired
- Sender IDRequired
- MessageRequired
ActionWrite- Destination numberRequired
- Sender IDRequired
- MessageRequired
ActionWrite- Service Board Filter
Try ItTriggerPolling
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Connect 8x8 and ConnectWise Manage to integrate crucial parts of your business
With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.
Automate your lead management and improve conversions
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Provide world-class support with a little help from automation
Automate your way to actionable, up-to-date data
Resolve incidents faster with automation
Frequently Asked Questions about 8x8 + ConnectWise Manage integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with 8x8 and ConnectWise Manage
How do I integrate 8x8 with ConnectWise Manage?
To integrate 8x8 with ConnectWise Manage, we use our platform to set up automated workflows by creating triggers and actions. For example, a call received in 8x8 could trigger the creation of a ticket in ConnectWise Manage.
What are some common triggers for the integration?
Common triggers include receiving a call or voicemail in 8x8. These can be used to initiate actions such as creating or updating a ticket in ConnectWise Manage.
Can I automatically log calls from 8x8 into ConnectWise Manage?
Yes, you can set up a workflow where each call received or made through 8x8 is automatically logged as an activity or ticket in ConnectWise Manage.
Is it possible to update existing tickets in ConnectWise Manage using this integration?
Yes, you can configure actions that update existing tickets whenever certain events occur in 8x8, like receiving an escalation call.
What happens if there is an error during the integration process?
If there is an error, our platform logs it and may attempt retries depending on the error type. You can also receive notifications about such errors to take manual corrective action if necessary.
Do I need any coding skills to set up the integration between 8x8 and ConnectWise Manage?
No coding skills are needed. Our user-friendly interface allows you to create integrations using drag-and-drop features for setting up triggers and actions.
Is there support for handling multiple tasks concurrently when integrating these tools?
Yes, our system supports handling multiple tasks through parallel workflows. This allows various processes triggered by events in 8x8 to be executed simultaneously within ConnectWise Manage.
