Skip to content

Connect Reply and Zoho CRM to unlock the power of automation

  • No credit card required
  • Free forever for core features
  • 14-day trial for premium features and apps
Choose a Trigger
Choose an Action
Google Logo Start with Google for free

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

How Zapier works

Zapier makes it easy to integrate Reply with Zoho CRM - no code necessary. See how you can get setup in minutes.

100%
Help
Reply logo
Reply
Reply logo
Reply
1. Choose trigger event
Zoho CRM logo
Zoho CRM
Zoho CRM logo
Zoho CRM
2. Choose action
Reply logo
1. Select the event
Setup
Test
Reply logo
Reply
Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "Inbox Category Set for Reply" from Reply.

Add your action

An action happens after the trigger—such as "Add Attachment" in Zoho CRM.

You’re connected!

Zapier seamlessly connects Reply and Zoho CRM, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

  • Reply triggers, actions, and search
    Inbox Category Set for Reply

    Triggers when reply marked with a new inbox category.

    Trigger
    Instant
    Try It
  • Reply triggers, actions, and search
    New Link Clicked

    Triggers when a person clicks your link in email.

    Trigger
    Instant
    Try It
  • Reply triggers, actions, and search
    New Email Opened

    Triggers when a person opens your email.

    Trigger
    Instant
    Try It

Zapier is the automation platform of choice for 87% of Forbes Cloud 100 companies in 2023

G2 Badge - Best Est. ROI - Winter 2024
G2 Badge - Best Results - Winter 2024
G2 Badge - Most Implementable - Winter 2024
G2 Badge - Leader Mid-Market - Winter 2024

93%

Customers who say using Zapier has made them better at their job

25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Connect Reply and Zoho CRM to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.
An illustration representing how to automate lead management with Zapier.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.
An illustration representing how to measure campaign impact with Zapier.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.
An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.
An illustration representing how to move and manage data with Zapier.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.
An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Learn how to automate Zoho CRM on the Zapier blog

Make work flow with AI

Level up your Reply to Zoho CRM integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.
Illustration of AI enhancing Zapier workflows with automation and app integrations.

Frequently Asked Questions about Reply + Zoho CRM integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Reply and Zoho CRM

What are the key features of the integration between Reply and Zoho CRM?

Our integration supports multiple triggers and actions, such as adding new leads in Reply to Zoho CRM automatically, updating contact details when they're modified in either system, and syncing email communication logs seamlessly.

How do I set up triggers in Reply for Zoho CRM integration?

To set up triggers from Reply to Zoho CRM, navigate to your integration settings. You can choose events like 'New Contact Created' or 'Campaign Completed' as triggers that will prompt actions in Zoho CRM such as creating or updating a lead.

Can I update existing contacts in Zoho CRM using information from Reply?

Yes, updates in Reply can be reflected in Zoho CRM. By setting 'Update Contact Details' as a trigger, information like email addresses or phone numbers can be synced when they change in either application.

What happens if an email bounces back in a campaign through Reply?

If an email bounces back during a campaign, our system can trigger an action to update the lead's status or add a note within Zoho CRM indicating this event.

How does the synchronization of email communication work between Reply and Zoho CRM?

Email communication logs sync dynamically so every sent, opened, or replied-to message via Reply is updated in Zoho CRM. Configure this under email settings to ensure you maintain comprehensive communication records.

Is it possible to automate lead scoring between these two platforms?

Automating lead scoring involves setting specific criteria for leads within each platform. When integrating, you can configure rules where certain actions like email opens or clicks through Reply increase a lead’s score automatically in Zoho CRM.

What should I do if the data between both systems isn't syncing properly?

First, verify your API connections and credentials are correct within both platforms. Ensure triggers like 'New Task Created' or 'Contact Updated' are properly configured. If issues persist, we recommend contacting our support for further assistance.

reply logo
About Reply
Reply is a sales automation platform that puts outreach on autopilot, while still making each communication personal.
Related categories
Similar apps
Zapier Interfaces integrationsZapier Interfaces integrations
Zapier Interfaces
App Builder, CRM (Customer Relationship Management), Forms & Surveys, Zapier
zoho-crm logo
About Zoho CRM
Zoho CRM is an AI-powered sales CRM that empowers teams to work together better and close more deals.
Related categories
Similar apps
Pipedrive integrationsPipedrive integrations
Pipedrive
CRM (Customer Relationship Management)
Insightly integrationsInsightly integrations
Insightly
CRM (Customer Relationship Management)
Zapier Interfaces integrationsZapier Interfaces integrations
Zapier Interfaces
App Builder, CRM (Customer Relationship Management), Forms & Surveys, Zapier

Connect Reply to Zoho CRM on the world's largest no-code automation platform

Google Logo Sign up with Google