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Choose a Trigger

Choose an Action

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1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "Case Closed" from FuseDesk.

Add your action

An action happens after the trigger—such as "Call a Sub-Zap" in Sub-Zap by Zapier.

You’re connected!

Zapier seamlessly connects FuseDesk and Sub-Zap by Zapier, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

Case Closed
Triggers when a FuseDesk case has been resolved and marked as Closed
Trigger
Instant
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Case Updated
Triggers when an existing FuseDesk case is updated.
Trigger
Instant
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Contact Updated
Triggers when a contact is updated in FuseDesk
Trigger
Instant
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Rep Added
Triggers when a rep is added to FuseDesk.
Trigger
Instant
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- Case Number
  Required
- Case Status
- Rep
- Department
- CRM Contact Id
- Summary
- Details
Action
Write

- Contact ID
  Required
- Updated First Name
- Updated Last Name
- Updated Primary Email Address
- Updated Secondary Email Address
- Updated Primary Phone Number
- Updated Secondary Phone Number
- Updated Website
- Updated Company Name
- Updated Time Zone
- Update Street Address, Line 1
- Update Street Address, Line 2
- Updated City
- Updated State / Region
- Updated Postal Code
- Updated Country
Action
Write
- Quick Search Text
  Required
Action
Search

- Quick Search Text
  Required
- First Name
- Last Name
- Primary Email Address
- Dupe Check by Primary Email Address?
- Secondary Email Address
- Primary Phone Number
- Secondary Phone Number
- Website
- Company Name
- Time Zone
- Street Address, Line 1
- Street Address, Line 2
- City
- State / Region
- Postal Code
- Country
Action
Search or write
- Select Your Account
  Required
- Select Your Sub-Zap
  Required
- Parent_zap_directions
- Zap_path_run_id
Action
Write

Case Created
Triggers when a new FuseDesk case is created.
Trigger
Instant
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Contact Created
Triggers when a new contact is created in FuseDesk
Trigger
Instant
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Department Added
Triggers when a Department is Added.
Trigger
Instant
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- Case Summary
  Required
- Case Details
  Required
- Opened By
  Required
- Department
  Required
- Assign to Rep
- CRM Contact Id
- Email Address
- Status
- Case Tags
Action
Write
- First Name
- Last Name
- Primary Email Address
- Dupe Check by Primary Email Address?
- Secondary Email Address
- Primary Phone Number
- Secondary Phone Number
- Website
- Company Name
- Time Zone
- Street Address, Line 1
- Street Address, Line 2
- City
- State / Region
- Postal Code
- Country
Action
Write
- Status
- CRM Contact Id
- Email Address
- Rep
- Department
- Case Tags
- Case Tag Operator
- Case Summary
- Opened By
- Case Number
- Case ID
Action
Search
- Rep User ID
  Required
Action
Search
- Input / Argument List
- Zap_id
Trigger
Instant
Try It
- Output / Return Values
- Zap_path_run_id
- Zap_run_id
Action
Write

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Connect FuseDesk and Sub-Zap by Zapier to integrate crucial parts of your business

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Learn how to automate Sub-Zap by Zapier on the Zapier blog

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About FuseDesk

FuseDesk is an integrated Help Desk and Messaging Platform for sales and customer support case management.

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About Sub-Zap by Zapier

Build reusable Zap components and systems by building and calling "Sub-Zaps".