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Choose a Trigger

Choose an Action

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1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "Run Python" from Code by Zapier.

Add your action

An action happens after the trigger—such as "Add to Call Queue" in PressOne Africa.

You’re connected!

Zapier seamlessly connects Code by Zapier and PressOne Africa, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

- Zap_id
- Zap_step_id
- Code
  Required
Trigger
Polling
Try It
- Zap_id
- Zap_step_id
- Input Data
- Code
  Required
Action
Write
Answered Call
Triggers when there is a call answered.
Trigger
Instant
Try It
Call Transfer
Triggers when there is a call being transfered.
Trigger
Instant
Try It
Hangup
Triggers when there is a terminated call.
Trigger
Instant
Try It

Ongoing Call
Triggers when there is an ongoing call.
Trigger
Instant
Try It
- Business
  Required
Trigger
Polling
Try It

- Business
  Required
- Number
  Required
- Name
  Required
- Email
- Company
- Address
- User's Account
  Required
Action
Write
- Business
  Required
- Phone
  Required
Action
Search
- Business
  Required
- Phone
  Required
- Number
  Required
- Name
  Required
- Email
- Company
- Address
- User's Account
  Required
Action
Search or write

- Zap_id
- Zap_step_id
- Code
  Required
Trigger
Polling
Try It
- Zap_id
- Zap_step_id
- Input Data
- Code
  Required
Action
Write
Call Created
Triggers when there is either an incoming or out going call created.
Trigger
Instant
Try It
- Business
  Required
Trigger
Polling
Try It
Missed Call
Triggers when there is a missed call.
Trigger
Instant
Try It
Call Forward
Triggers when there is a call being forwarded.
Trigger
Instant
Try It
- The Business
  Required
- The Contact Record ID
  Required
- The Receiver's Queue
  Required
Action
Write
- Name
  Required
- Limit
  Required
- Business
  Required
- Agent
  Required
- Created By
  Required
Action
Write
- Business
  Required
- Queue name
  Required
Action
Search
- Business
  Required
- Queue name
  Required
- Name
  Required
- Limit
  Required
- Agent
  Required
- Created By
  Required
Action
Search or write

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25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Connect Code by Zapier and PressOne Africa to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

Learn how to automate Code by Zapier on the Zapier blog

Make work flow with AI

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Learn about AI automation

About Code by Zapier

Write custom Python or Javascript code in response to any data from any service! Transform, mutate, customize or even do custom HTTP in a native and familiar environment.

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About PressOne Africa

PressOne is a business communication platform that puts you in control of your sales and customer support conversations.

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