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Choose a trigger
A trigger is the event that starts your Zap—like a "Get Conversation Messages" from CloudBlue Connect.
Add your action
An action happens after the trigger—such as "Activate Gift Card" in Commerce Layer.
You’re connected!
Zapier seamlessly connects CloudBlue Connect and Commerce Layer, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- Id of the request or listing to retrieve messages forRequired
 Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free plan
- Case StatusRequired
- Additional filters
- Amount of records per batch query
 Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free plan
- Additional filters
- Amount of records per batch query
- Process requests in batch
 Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free plan
- Additional filters
- Amount of records per batch query
- Process requests in batch
 Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free plan
- Additional filters
- Amount of records per batch query
- Process requests in batch
 Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free plan
- Request Status
- Additional filters
 Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free plan
- Request Status
- Additional filters
 Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free plan
- Request IDRequired
- Template IDRequired
 ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.
- Request IDRequired
- ActionRequired
 ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.
- Request IDRequired
 ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.
- Asset IDRequired
- Parameter ID
- Value
 ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.
- Asset IDRequired
- Item IDRequired
- QuantityRequired
- Parameter ID
- Value
 ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.
- Hub IDRequired
- Asset External IDRequired
- Asset External UID
- Tiers involved in the requestRequired
- Tier 1 External IDRequired
- Tier 1 External UID
- Tier 1 Account NameRequired
- Tier 1 Address Line 1Required
- Tier 1 Address Line 2
- Tier 1 Postal CodeRequired
- Tier 1 CityRequired
- Tier 1 State or ProvinceRequired
- Tier 1 CountryRequired
- Tier 1 Contact First NameRequired
- Tier 1 Contact Last NameRequired
- Tier 1 EmailRequired
- Tier 1 Phone NumberRequired
- Customer External IDRequired
- Customer External UID
- Customer Account NameRequired
- Customer Address Line 1Required
- Customer Address Line 2
- Customer Postal CodeRequired
- Customer CityRequired
- Customer State or ProvinceRequired
- Customer CountryRequired
- Customer Contact First NameRequired
- Customer Contact Last NameRequired
- Customer EmailRequired
- Customer Phone NumberRequired
- Item IDRequired
- QuantityRequired
- Parameters
 ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.
- Asset IDRequired
- Parameter ID
- Value
 ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.
- Asset Lookup FieldRequired
- Asset Lookup ValueRequired
- Period FromRequired
- Period ToRequired
- Period DeltaRequired
- Period UOMRequired
- ItemsRequired
- Attributes
 ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.
- Product IDRequired
- SubjectRequired
- Description of the case
- Priority of the caseRequired
- Type of the caseRequired
- Receiver account IDRequired
- Recipient IDRequired
 ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.
- Object IDRequired
- MessageRequired
 ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.
- Tier Configuration IDRequired
- ParametersRequired
 ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.
- Request IDRequired
- ReasonRequired
 ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.
- Request IDRequired
- Parameter IDRequired
- ValueRequired
 ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.
- Request IDRequired
- Parameter IDRequired
- ValueRequired
- Notes
 ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.
- Case IDRequired
- Inquire message
 ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.
- Request IDRequired
- Note
- Template ID
- Parameter IDRequired
- Error TextRequired
 ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.
- Request IDRequired
- Notes
- Parameter IDRequired
- Error TextRequired
 ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.
- Request IDRequired
- ReasonRequired
 ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.
- Request IDRequired
- ReasonRequired
 ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.
- Caset IDRequired
- Product IDRequired
- Subject
- Description of the case
- Issuer Account
- Issuer Actor
- Recipient ID
- Receiver Account
- Receiver Actor
- Recipient IDRequired
 ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.
- Additional filters
 ActionThis is an event a Zap performs.SearchFind existing data in your app
- Case idRequired
- Additional filters
 ActionThis is an event a Zap performs.SearchFind existing data in your app
- Additional filters
 ActionThis is an event a Zap performs.SearchFind existing data in your app
- Request Status
- Additional filters
 ActionThis is an event a Zap performs.SearchFind existing data in your app
- Additional filters
 ActionThis is an event a Zap performs.SearchFind existing data in your app
 New Attachment New Attachment- Triggers when a new Attachment is created. Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free plan
 New Customer New Customer- Triggers when a new Customer is created. Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free plan
- Customer Subscription eventRequired
 Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.
- Gift Card eventRequired
 Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.
- Order eventRequired
- Webhook name
- Include resources
 Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.
 New Parcel Event New Parcel Event- Triggers when a new parcel is created. Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.
 New Price Import New Price Import- Triggers when a new Price import is created. Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free plan
- Refund eventRequired
- Include resources
 Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.
- Shipment eventRequired
- Include resources
 Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.
 New SKU New SKU- Triggers when a new SKU is created. Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free plan
 New Stock Item New Stock Item- Triggers when a new Stock Item is created. Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free plan
 New Stock Location New Stock Location- Triggers when a new Stock Location is created. Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free plan
- IdRequired
- Action
 ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.
- IdRequired
- Balance_change_centsRequired
 ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.
- Currency CodeRequired
- Balance centsRequired
 ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.
- Price ListRequired
- Sku_codeRequired
- Amount_centsRequired
- Compare_at_amount_cents
 ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.
- NameRequired
- Currency CodeRequired
 ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.
- NameRequired
 ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.
- InputsRequired
- Cleanup_recordsRequired
 ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.
- Stock LocationRequired
- InputsRequired
- Cleanup_recordsRequired
 ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.
- IdRequired
- ActionRequired
 ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.
- IdRequired
- Reference
- Metadata
 ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.
- NameRequired
 ActionThis is an event a Zap performs.SearchFind existing data in your app
- ID or ReferenceRequired
 ActionThis is an event a Zap performs.SearchFind existing data in your app
- Price_list_idRequired
 ActionThis is an event a Zap performs.SearchFind existing data in your app
- NameRequired
 ActionThis is an event a Zap performs.SearchFind existing data in your app
- CodeRequired
 ActionThis is an event a Zap performs.SearchFind existing data in your app
- Stock LocationRequired
 ActionThis is an event a Zap performs.SearchFind existing data in your app
- NameRequired
 ActionThis is an event a Zap performs.SearchFind existing data in your app
- ID or ReferenceRequired
- EmailRequired
 ActionThis is an event a Zap performs.Search or writeFind existing data in your app, or create a new record if no data is found
- ID or ReferenceRequired
- Market IDRequired
 ActionThis is an event a Zap performs.Search or writeFind existing data in your app, or create a new record if no data is found
- StatusRequired
- Price ListRequired
- InputsRequired
- Cleanup_recordsRequired
 ActionThis is an event a Zap performs.Search or writeFind existing data in your app, or create a new record if no data is found
- NameRequired
 ActionThis is an event a Zap performs.Search or writeFind existing data in your app, or create a new record if no data is found
- StatusRequired
- InputsRequired
- Cleanup_recordsRequired
 ActionThis is an event a Zap performs.Search or writeFind existing data in your app, or create a new record if no data is found
- StatusRequired
- Stock LocationRequired
- InputsRequired
- Cleanup_recordsRequired
 ActionThis is an event a Zap performs.Search or writeFind existing data in your app, or create a new record if no data is found
- Additional filters
- Amount of records per batch query
- Process requests in batch
 Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free plan
- Case idRequired
- Additional filters
- Amount of records per batch query
 Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free plan
- Product IDRequired
- Object classRequired
- Name for newly created Connect WebhookRequired
- DescriptionRequired
 Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.
- Request Status
- Additional filters
- Amount of records per batch query
- Process requests in batch
 Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free plan
- Request Status
- Additional filters
- Amount of records per batch query
- Process requests in batch
 Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free plan
- Request IDRequired
 ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.
- Request IDRequired
- Template IDRequired
 ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.
- Case IDRequired
- Feedback of the resolution
- Rating of the resolution of the case
 ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.
- Hub IDRequired
- Asset External IDRequired
- Asset External UID
- Tiers involved in the requestRequired
- Tier 1 External IDRequired
- Tier 1 External UID
- Tier 1 Account NameRequired
- Tier 1 Address Line 1Required
- Tier 1 Address Line 2
- Tier 1 Postal CodeRequired
- Tier 1 CityRequired
- Tier 1 State or ProvinceRequired
- Tier 1 CountryRequired
- Tier 1 Contact First NameRequired
- Tier 1 Contact Last NameRequired
- Tier 1 EmailRequired
- Tier 1 Phone NumberRequired
- Customer External IDRequired
- Customer External UID
- Customer Account NameRequired
- Customer Address Line 1Required
- Customer Address Line 2
- Customer Postal CodeRequired
- Customer CityRequired
- Customer State or ProvinceRequired
- Customer CountryRequired
- Customer Contact First NameRequired
- Customer Contact Last NameRequired
- Customer EmailRequired
- Customer Phone NumberRequired
- ItemsRequired
- Parameters
 ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.
- Asset IDRequired
- ItemsRequired
- External Attributes
 ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.
- Hub IDRequired
- Asset External IDRequired
- Asset External UID
- Tiers involved in the requestRequired
- Tier 1 External IDRequired
- Tier 1 External UID
- Tier 1 Account NameRequired
- Tier 1 Address Line 1Required
- Tier 1 Address Line 2
- Tier 1 Postal CodeRequired
- Tier 1 CityRequired
- Tier 1 State or ProvinceRequired
- Tier 1 CountryRequired
- Tier 1 Contact First NameRequired
- Tier 1 Contact Last NameRequired
- Tier 1 EmailRequired
- Tier 1 Phone NumberRequired
- Customer External IDRequired
- Customer External UID
- Customer Account NameRequired
- Customer Address Line 1Required
- Customer Address Line 2
- Customer Postal CodeRequired
- Customer CityRequired
- Customer State or ProvinceRequired
- Customer CountryRequired
- Customer Contact First NameRequired
- Customer Contact Last NameRequired
- Customer EmailRequired
- Customer Phone NumberRequired
- ItemsRequired
- Parameters
 ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.
- Hub IDRequired
- Asset External IDRequired
- Asset External UID
- Tiers involved in the requestRequired
- Tier 1 External IDRequired
- Tier 1 External UID
- Tier 1 Account NameRequired
- Tier 1 Address Line 1Required
- Tier 1 Address Line 2
- Tier 1 Postal CodeRequired
- Tier 1 CityRequired
- Tier 1 State or ProvinceRequired
- Tier 1 CountryRequired
- Tier 1 Contact First NameRequired
- Tier 1 Contact Last NameRequired
- Tier 1 EmailRequired
- Tier 1 Phone NumberRequired
- Customer External IDRequired
- Customer External UID
- Customer Account NameRequired
- Customer Address Line 1Required
- Customer Address Line 2
- Customer Postal CodeRequired
- Customer CityRequired
- Customer State or ProvinceRequired
- Customer CountryRequired
- Customer Contact First NameRequired
- Customer Contact Last NameRequired
- Customer EmailRequired
- Customer Phone NumberRequired
- Item IDRequired
- QuantityRequired
 ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.
- Asset IDRequired
- Parameter ID
- Value
 ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.
- Asset Lookup FieldRequired
- Asset Lookup ValueRequired
- Period FromRequired
- Period ToRequired
- Period DeltaRequired
- Period UOMRequired
- Item IDRequired
- Attributes
 ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.
- Case IDRequired
- Text of the comment
 ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.
- Account IDRequired
- Account External IDRequired
- Account External UID
- Account Account NameRequired
- Account Address Line 1Required
- Account Address Line 2
- Account Postal CodeRequired
- Account CityRequired
- Account State or ProvinceRequired
- Account CountryRequired
- Account Contact First NameRequired
- Account Contact Last NameRequired
- Account EmailRequired
- Account Phone NumberRequired
 ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.
- Tier Configuration IDRequired
- Parameter IDRequired
- ValueRequired
 ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.
- Request IDRequired
- ParametersRequired
 ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.
- Request IDRequired
- ParametersRequired
- Notes
 ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.
- Request IDRequired
- ReasonRequired
 ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.
- Request IDRequired
- Note
- Template ID
- ParametersRequired
 ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.
- Request IDRequired
- Note
- Template ID
- ParametersRequired
 ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.
- Case IDRequired
- Pending message
 ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.
- Case IDRequired
- Resolve message
 ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.
- Request IDRequired
- Planned Date
 ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.
- Additional filters
 ActionThis is an event a Zap performs.SearchFind existing data in your app
- Case StatusRequired
- Additional filters
 ActionThis is an event a Zap performs.SearchFind existing data in your app
- Additional filters
 ActionThis is an event a Zap performs.SearchFind existing data in your app
- Additional filters
 ActionThis is an event a Zap performs.SearchFind existing data in your app
- Additional filters
 ActionThis is an event a Zap performs.SearchFind existing data in your app
- Request Status
- Additional filters
 ActionThis is an event a Zap performs.SearchFind existing data in your app
- Customer eventRequired
- Include resources
 Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.
- Customer Address eventRequired
 Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.
- Customer password reset eventRequired
 Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.
 New Gift Card New Gift Card- Triggers when a new Gift Card is created. Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free plan
 New Order New Order- Triggers when a new Order is created. Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free plan
 New Price New Price- Triggers when a new Price is created. Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free plan
 New Price List New Price List- Triggers when a new Price List is created. Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free plan
 New Shipping Category New Shipping Category- Triggers when a Shipping Category is created. Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free plan
 New SKU Import New SKU Import- Triggers when a new SKU import is created. Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free plan
 New Stock Item Import New Stock Item Import- Triggers when a new Stock Item import is created. Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free plan
- Stock Transfer eventRequired
- Include resources
 Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.
- Attachable_typeRequired
- Attachable_idRequired
- NameRequired
- Description
- UrlRequired
 ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.
- EmailRequired
 ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.
- Market IDRequired
 ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.
- Price ListRequired
- InputsRequired
- Cleanup_recordsRequired
 ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.
- IdRequired
- Action
 ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.
- CodeRequired
- NameRequired
- Shipping CategoryRequired
 ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.
- Stock LocationRequired
- Sku_codeRequired
- QuantityRequired
 ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.
- NameRequired
- Address_idRequired
 ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.
- Customer IDRequired
- Reference
- Reference Origin
 ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.
- IdRequired
- CodeRequired
- NameRequired
- Shipping CategoryRequired
 ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.
- ID or ReferenceRequired
 ActionThis is an event a Zap performs.SearchFind existing data in your app
- ID or ReferenceRequired
 ActionThis is an event a Zap performs.SearchFind existing data in your app
- StatusRequired
 ActionThis is an event a Zap performs.SearchFind existing data in your app
- NameRequired
 ActionThis is an event a Zap performs.SearchFind existing data in your app
- StatusRequired
 ActionThis is an event a Zap performs.SearchFind existing data in your app
- StatusRequired
 ActionThis is an event a Zap performs.SearchFind existing data in your app
- NameRequired
- Attachable_typeRequired
- Attachable_idRequired
- Description
- UrlRequired
 ActionThis is an event a Zap performs.Search or writeFind existing data in your app, or create a new record if no data is found
- ID or ReferenceRequired
- Currency CodeRequired
- Balance centsRequired
 ActionThis is an event a Zap performs.Search or writeFind existing data in your app, or create a new record if no data is found
- Price ListRequired
- Sku_codeRequired
- Amount_centsRequired
- Compare_at_amount_cents
 ActionThis is an event a Zap performs.Search or writeFind existing data in your app, or create a new record if no data is found
- NameRequired
- Currency CodeRequired
 ActionThis is an event a Zap performs.Search or writeFind existing data in your app, or create a new record if no data is found
- CodeRequired
- NameRequired
- Shipping CategoryRequired
 ActionThis is an event a Zap performs.Search or writeFind existing data in your app, or create a new record if no data is found
- Stock LocationRequired
- Sku_codeRequired
- QuantityRequired
 ActionThis is an event a Zap performs.Search or writeFind existing data in your app, or create a new record if no data is found
- NameRequired
- Address_idRequired
 ActionThis is an event a Zap performs.Search or writeFind existing data in your app, or create a new record if no data is found
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Connect CloudBlue Connect and Commerce Layer to integrate crucial parts of your business
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