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Choose a Trigger

Choose an Action

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1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "New Both Call" from Sangoma.

Add your action

An action happens after the trigger—such as "Add Invoice" in BaseLinker.

You’re connected!

Zapier seamlessly connects Sangoma and BaseLinker, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

New Both Call
Triggers when whether a New Inbound Call is received or A New Outbound is placed on your PBX.
Trigger
Instant
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New Outbound Call
Triggers when a New Outbound Call is placed on your PBX.
Trigger
Instant
Try It
New Invoice
Triggers when a new invoice is created.
Trigger
Instant
Try It
- Order status
  Required
Trigger
Instant
Try It
- Order status
  Required
- Creation date (in unix time format)
- Currency symbol
- Payment method
- Cash on delivery
- Order is already paid?
- Buyer comments
- Seller comments
- Buyer e-mail address
- Buyer phone number
- Delivery method name
- Gross delivery price
- Delivery address - name and surname
- Delivery address - company
- Delivery address - street and number
- Delivery address - postcode
- Delivery address - city
- Delivery address - state
- Delivery address - country code (two-letter, e.g. EN)
- Pick-up point delivery - pick-up point identifier
- Pick-up point delivery - pick-up point name
- Pick-up point delivery - pick-up point address
- Pick-up point delivery - pick-up point postcode
- Pick-up point delivery - pick-up point city
- Billing details - name and surname
- Billing details - company
- Billing details - Vat Reg. no./tax number
- Billing details - street and house number
- Billing details - postcode
- Billing details - city
- Billing details - state
- Billing details - country code (two-letter, e.g. EN)
- Wants an invoice
- additional field 1
- additional field 2
- storage
- storage id
- product id
- variant id
- product name
  Required
- product sku
- product ean
- product attributes
- single item gross price
  Required
- VAT rate
- Quantity of pieces
  Required
- single item weight
Action
Write

- order id
  Required
- courier code
  Required
- package number
  Required
- pickup date
  Required
Action
Write
- order ID
  Required
Action
Write

- Order ID
  Required
- Status ID
  Required
Action
Write

New Inbound Call
Triggers when a New Inbound Call is received on your PBX.
Trigger
Instant
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- Call UUID
  Required
Action
Search
New Order
Triggers when a new order is confirmed.
Trigger
Instant
Try It
- order id
  Required
- series id
Action
Write
- order id
  Required
- payment done
  Required
- payment date
- payment comment
Action
Write
- Order ID
  Required
Action
Write
- Order ID
  Required
- admin comments
- user comments
- payment method
- payment method COD
- email
- phone
- user login
- delivery method
- delivery price
- delivery fullname
- delivery company
- delivery address
- delivery postcode
- delivery city
- delivery state
- delivery country code
- delivery point id
- delivery point name
- delivery point address
- delivery point postcode
- delivery point city
- invoice fullname
- invoice company
- invoice nip
- invoice address
- invoice postcode
- invoice city
- invoice state
- invoice country code
- want invoice
- extra field 1
- extra field 2
Action
Write

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Customers who say using Zapier has made them better at their job

25m

Customers have created over 25 million Zaps on the platform

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The average user takes less than 6 minutes to set up a Zap

Connect Sangoma and BaseLinker to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

Make work flow with AI

Level up your Sangoma to BaseLinker integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

About Sangoma

Sangoma is a leading voice and Unified Communications (UC) solution provider.

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Related categories

Phone & SMS

About BaseLinker

BaseLinker is a cloud-based system integrating 1000+ marketplaces, stores, carriers, accounting and many more. Handle orders 10x faster!

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