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How Zapier works
Zapier makes it easy to integrate ChatBot with Jira Service Management - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "New Message" from ChatBot.
Add your action
An action happens after the trigger—such as "Create Request" in Jira Service Management.
You’re connected!
Zapier seamlessly connects ChatBot and Jira Service Management, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- New Message
Triggers when a user sends a message that triggers the chosen interaction.
Try ItTriggerInstant - SiteRequired
- ProjectRequired
Try ItTriggerPolling- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
ActionWrite
- SiteRequired
- ProjectRequired
Try ItTriggerPolling- SiteRequired
- ProjectRequired
- Request TypeRequired
ActionWrite
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Connect ChatBot and Jira Service Management to integrate crucial parts of your business
With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.
Automate your lead management and improve conversions
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Automate your way to actionable, up-to-date data
Resolve incidents faster with automation
Learn how to automate ChatBot on the Zapier blog
Frequently Asked Questions about ChatBot + Jira Service Management integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with ChatBot and Jira Service Management
How do we set up the integration between ChatBot and Jira Service Management?
To set up the integration, you need to create a new zap in our platform. Select ChatBot as your trigger app and Jira Service Management as your action app. You'll need to authenticate both accounts, and then configure the specific triggers and actions you'd like to automate, such as creating a new issue in Jira when a ChatBot conversation ends.
What triggers are available when connecting ChatBot with Jira Service Management?
When connecting ChatBot with Jira Service Management, available triggers include 'New Conversation', 'Conversation Closed', or custom intents identified by the bot. You can select any of these to initiate actions within Jira based on the interactions handled by your chatbot.
What actions can be performed in Jira Service Management through this integration?
With this integration, you can perform actions such as 'Create Issue', 'Update Issue', or 'Add Comment' in Jira Service Management. These are executed when specific triggers from ChatBot are activated, allowing seamless task automation.
Do I need any specific permissions to integrate ChatBot with Jira Service Management?
Yes, you will need administrator permissions on both platforms. In ChatBot, you'll authorize access to interaction data, while in Jira Service Management, you'll authorize the creation or modification of issues according to your configured actions.
Can I customize the data passed from ChatBot to Jira Service Management?
Absolutely! You can map which data fields are transferred from ChatBot to Jira during setup. For instance, you might want User ID and conversation details captured by the chatbot sent directly into a newly created issue on Jira.
How can I troubleshoot if triggers from my chat aren't reaching Jira?
If triggers aren't reaching Jira, first verify that both platforms are authenticated correctly in your zap settings. Ensure that your chosen trigger is configured properly within ChatBot and that it matches an existing action setup in our platform for seamless execution.
Is it possible to test the integration before going live?
Yes, after configuring your zap between ChatBot and Jira Service Management, make use of our platform's testing feature. This allows you to simulate conversations or events that would kick off an automated process in JIRA, ensuring everything works as expected before going live.
