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How Zapier works
Zapier makes it easy to integrate ChatBot with FreeScout - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "New Message" from ChatBot.
Add your action
An action happens after the trigger—such as "Create Conversation" in FreeScout.
You’re connected!
Zapier seamlessly connects ChatBot and FreeScout, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- New Message
Triggers when a user sends a message that triggers the chosen interaction.
Try ItTriggerInstant - TypeRequired
- MailboxRequired
- SubjectRequired
- ID
- Email
- First Name
- Last Name
- Phone
- Job Title
- Photo URL
- Photo Type
- Address
- Company
- TextRequired
- Thread TypeRequired
- User ID
- CustomerRequired
- Import Only
ActionWrite
- Mailbox ID
- Status
- Folder ID
- Assignee User ID
Try ItTriggerInstant
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Connect ChatBot and FreeScout to integrate crucial parts of your business
With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.
Automate your lead management and improve conversions
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Automate your way to actionable, up-to-date data
Resolve incidents faster with automation
Learn how to automate ChatBot on the Zapier blog
Frequently Asked Questions about ChatBot + FreeScout integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with ChatBot and FreeScout
How do I connect ChatBot with FreeScout?
To connect ChatBot with FreeScout, you'll need to use our integration platform. Begin by logging into your account and selecting both ChatBot and FreeScout as the applications you wish to connect. Follow the prompts to authenticate both apps and configure your desired triggers and actions.
Can I automate ticket creation in FreeScout using ChatBot responses?
Yes, you can set up a trigger in our platform that automatically creates a ticket in FreeScout whenever a new response is generated by a ChatBot. Make sure to map the required fields correctly between ChatBot and FreeScout during setup.
What type of triggers can be set for the integration?
You can configure various triggers such as 'New Chat Response' from ChatBot. These triggers can initiate actions like creating, updating, or closing tickets in FreeScout.
Is it possible to update existing tickets in FreeScout from ChatBot interactions?
Absolutely! You can set up an action that updates an existing ticket in FreeScout based on specific keywords or conditions met during a ChatBot conversation. Be sure to specify the ticket ID or choose criteria that uniquely identify each ticket.
How do I handle errors during integration between ChatBot and FreeScout?
If you encounter errors during the integration process, check that all authentication tokens are correct and both services are running as expected. Our platform also provides logs for debugging purposes where you can view error details and trace them back to specific triggers or actions.
Can we track conversation metrics from ChatBot within FreeScout?
While direct metric tracking isn't available through the integration, our setup allows for transferring significant conversation details from ChatBot to FreeScout tickets, which may include certain metrics.
Are there any limitations on data types transferred through this integration?
There might be limitations on specific data formats due to compatibility issues between systems. Generally, text-based data is seamlessly transferred, but it's recommended to consult our documentation for any specific restrictions regarding attachments or media files.
