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1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "New Calendar Event" from Call Tools PCC.

Add your action

An action happens after the trigger—such as "Collections - Add to Collection" in PowerTools.

You’re connected!

Zapier seamlessly connects Call Tools PCC and PowerTools, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

New Calendar Event
Triggers when a new calendar event is created by an agent in Call Tools.
Trigger
Instant
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New Call Disposition Event
Triggers when a new call disposition is created by an agent in Call Tools.
Trigger
Instant
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New Contact
Triggers when a individual new contact is created by an user or over the API. Does not trigger for bulk contact creation processes such as CSV imports of contacts.
Trigger
Instant
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New Email
Triggers when a new email is sent by a agent in Call Tools.
Trigger
Instant
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New Goal Achievement
Triggers when a new goal achievement is created by an agent or an automation in Call Tools.
Trigger
Instant
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New Opportunity
Triggers when a new opportunity is created by an agent or automation in Call Tools.
Trigger
Instant
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New SMS
Triggers when a SMS message is sent or received within Call Tools.
Trigger
Instant
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New Connector Button Click
Triggers when an agent clicks a connector button on the agent dashboard in Call Tools.
Trigger
Instant
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- Add Tags
- Add To Buckets
- User Distribution Queue ID
Action
Write
- Contact ID
  Required
- Tag ID
  Required
Action
Write
- Contact ID
  Required
Action
Write
- Calendar Event Type ID
  Required
Action
Search
- Contact ID
  Required
Action
Search
- Contact ID
  Required
Action
Search
- Contact ID
  Required
Action
Search
- Tag ID
  Required
Action
Search
- User ID
  Required
Action
Search
- Phone Number
  Required
Action
Search
- Phone Number
- Area Code
- Ready
- Status
- Do Not Contact
- Address
- City
- State
- Zip Code (postal code)
- County
- Country
- Contact Disposition ID
- Last Agent Call Disposition ID
- First Name
- Last Name
- Owned By User ID (uuid)
- Last Call System Disposition
- Add Tags
- Add To Buckets
- User Distribution Queue ID
Action
Search or write
- Collection
  Required
- Item
- Items
- Index
Action
Write
- Collection
  Required
- Match
  Required
- Trim
  Required
- Ignore Case
  Required
Action
Write
- Collection
  Required
- Match
  Required
- Trim
  Required
- Ignore Case
  Required
Action
Write
- Collection
  Required
- Root Node Name
  Required
- Child Node Name
  Required
Action
Write
- Collection
  Required
- Match
  Required
- Keywords
  Required
Action
Write
- Collection
  Required
- Item
- Items
- Index
Action
Write
- Collection
  Required
- Order
  Required
Action
Write
- Value
  Required
- Header
  Required
Action
Write
- CSV Data (string)
  Required
- Field Name
- Regular Expression
Action
Write
- JSON Value
  Required
- Header
  Required
- Omit Columns
- Order
Action
Write
- JSON Value
  Required
- Root Node Name
  Required
Action
Write
- Input (XML)
  Required
- Query
  Required
Action
Write
- XML
  Required
Action
Write
- Value
  Required
- Culture
  Required
Action
Write
- Value
  Required
- Source Time Zone
  Required
- Target Time Zone
  Required
- Format
  Required
Action
Write
- Compression format
  Required
- File Name
  Required
- File
  Required
Action
Write
- Position
  Required
- Width
  Required
- Height
  Required
- File
  Required
Action
Write
- Orientation
  Required
- File
  Required
Action
Write
- File
  Required
Action
Write
- Resampling Algorithm
  Required
- Units
  Required
- Height
  Required
- Width
  Required
- File
  Required
Action
Write
- Text
  Required
- Font
  Required
- Font Size
  Required
- Color
  Required
- Horizontal
  Required
- Vertical
  Required
- File
  Required
Action
Write
- Value
  Required
- Target Currency
  Required
Action
Write
- Symbols
  Required
- Date
  Required
- Exchange
  Required
Action
Write
- Source
  Required
Action
Write
- Source
  Required
Action
Write
- Primary Value
  Required
- Secondary Value
  Required
- Decimal Places
  Required
Action
Write
- Value
  Required
- Decimal Places
  Required
Action
Write
- Value
  Required
- Decimal Places
  Required
Action
Write
- Values
  Required
- Type
  Required
Action
Write
- Primary Value
  Required
- Secondary Value
  Required
- Decimal Places
  Required
Action
Write
- Number
  Required
- Power
  Required
- Decimal Places
  Required
Action
Write
- Value
  Required
- Decimal Places
  Required
Action
Write
- Values
  Required
- Decimal Places
  Required
Action
Write
- Values
  Required
- Decimal Places
  Required
Action
Write
- Value
  Required
- Source
  Required
- Target
  Required
Action
Write
- Value
  Required
- Source
  Required
- Target
  Required
Action
Write
- Value
  Required
- Source
  Required
- Target
  Required
Action
Write
- Value
  Required
- Source
  Required
- Target
  Required
Action
Write
- Value
  Required
- Source
  Required
- Target
  Required
Action
Write
- Value
  Required
- Decimal Places
  Required
Action
Write
- Input
  Required
Action
Write
- Value
  Required
- Target
  Required
- Lowercase
  Required
Action
Write
- Source
  Required
Action
Write
- Source
  Required
Action
Write
- Input
  Required
- Algorithm
  Required
Action
Write
- Collection
  Required
- Separator
- Trim
  Required
- Lowercase
  Required
Action
Write
- Input
  Required
- Regular Expression
  Required
Action
Write
- Source
  Required
- Value
  Required
- Replacement
  Required
Action
Write
- Language
  Required
- File
  Required
Action
Write
- Text
  Required
- Extension
  Required
- Filename
  Required
Action
Write
- Value
  Required
- Language
  Required
Action
Write
- Source
  Required
Action
Write
- Source
  Required
Action
Write
- Source
  Required
- Activity
  Required
Action
Write
- Source
  Required
- Units
  Required
- Duration
  Required
Action
Write

New Phone Call
Triggers when a new phone call is created (after the call ends). Note that depending how fast the agent saves a call disposition, the agent selected call disposition might not be available on the Call object. Use the "Created Call Disposition" trigger instead of the agent call disposition id is needed.
Trigger
Instant
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New Support Case
Triggers when an agent in Call Tools creates a new support case with one of your callers. This is not a case opened with Call Tools support.
Trigger
Instant
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New Contact Disposition Event
Triggers when a contact disposition is updated.
Trigger
Instant
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New Email Address
Triggers when a new email address is added to a contact. Does not trigger for bulk processes such as CSV contact imports.
Trigger
Instant
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New Note
Triggers when an agent in Call Tools saves a new note on a contact.
Trigger
Instant
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New Phone Number
Triggers when a new phone number is created and added to a contact. Does not trigger for bulk phone number creation on processes such as CSV import of contacts.
Trigger
Instant
Try It
New Contact Tag Event
Triggers when an agent adds or removes a tag on a contact. Does not trigger for bulk tag operations during a CSV contact import or a bulk update/tagging of contacts.
Trigger
Instant
Try It
- Bucket ID
  Required
- Contact ID
  Required
Action
Write
- Entry
  Required
- Scrub Existing Contacts
Action
Write
- Contact ID
  Required
- Contact Disposition
- Last Call Agent Disposition
- Ready [to Contact]
- Status
- Do Not Contact
- Suppress Until [Future DateTime]
- Owned By [User ID]
- Add Tags
- Remove Tags
- Add To Buckets
- Remove From Buckets
- User Distribution Queue ID
Action
Write
- Contact ID
  Required
Action
Write
- Call Disposition ID
  Required
Action
Search
- Contact Disposition ID
  Required
Action
Search
- Contact ID
  Required
Action
Search
- Phone Number ID
  Required
Action
Search
- User ID
  Required
Action
Search
- Phone Number
- Area Code
- Ready
- Status
- Do Not Contact
- Address
- City
- State
- Zip Code (postal code)
- County
- Country
- Contact Disposition ID
- Last Agent Call Disposition ID
- First Name
- Last Name
- Owned By User ID (uuid)
- Last Call System Disposition
Action
Search
- Phone Number
  Required
- Contact ID
Action
Search
- Phone Number
  Required
- Add Tags
- Add To Buckets
- User Distribution Queue ID
Action
Search or write
- Collection
  Required
- Match
  Required
- Type
  Required
Action
Write
- Collection
  Required
- Match
  Required
- Trim
  Required
- Ignore Case
  Required
Action
Write
- Collection
  Required
- Name
  Required
Action
Write
- Collection
  Required
Action
Write
- Collection
  Required
Action
Write
- Collection
  Required
- Match
  Required
- Replacement
  Required
- Ignore Case
  Required
Action
Write
- Collection
  Required
- Match Value
- Index
Action
Write
- Value
  Required
- Root Node Name
  Required
- Rows Node Name
  Required
Action
Write
- JSON Value
  Required
Action
Write
- JSON Value
  Required
- Header
  Required
- Alternate Header
- Table Attributes
- Omit Columns
- Order
Action
Write
- Input (JSON)
  Required
- Query
  Required
Action
Write
- JSON Value
  Required
Action
Write
- First value
  Required
- Second value
  Required
Action
Write
- Value
  Required
- Culture
  Required
- Format
  Required
Action
Write
- Position
  Required
- Horizontal Position
- Vertical Position
- Opacity
  Required
- File Name (optional)
- Background Image
  Required
- Foreground Image
  Required
Action
Write
- Output format
  Required
- File
  Required
Action
Write
- File
  Required
Action
Write
- Value
  Required
- Type
  Required
Action
Write
- File
  Required
Action
Write
- Degrees
  Required
- File
  Required
Action
Write
- Value
  Required
- Source Currency
  Required
- Target Currency
  Required
Action
Write
- Index
  Required
- Date
  Required
Action
Write
- Source
  Required
Action
Write
- Source
  Required
- Zoom Level
  Required
- Height
  Required
- Width
  Required
Action
Write
- Value
  Required
- Decimal Places
  Required
Action
Write
- Values
  Required
- Decimal Places
  Required
Action
Write
- Primary Value
  Required
- Secondary Value
  Required
- Decimal Places
  Required
Action
Write
- Values
  Required
- Decimal Places
  Required
Action
Write
- Primary Value
  Required
- Secondary Value
  Required
- Decimal Places
  Required
Action
Write
- Primary Value
  Required
- Root Value
  Required
- Decimal Places
  Required
Action
Write
- Value
  Required
- Decimal Places
  Required
Action
Write
- Primary Value
  Required
- Secondary Value
  Required
- Decimal Places
  Required
Action
Write
- Value
  Required
- Decimal Places
  Required
Action
Write
- Value
  Required
- Source
  Required
- Target
  Required
Action
Write
- Value
  Required
- Source
  Required
- Target
  Required
Action
Write
- Value
  Required
- Source
  Required
- Target
  Required
Action
Write
- Value
  Required
- Source
  Required
- Target
  Required
Action
Write
- Value
  Required
- Source
  Required
- Target
  Required
Action
Write
- Start
  Required
- End
  Required
Action
Write
- Values
  Required
- Decimal Places
  Required
Action
Write
- Source
  Required
- Target
  Required
- Trim
  Required
- Lowercase
  Required
Action
Write
- Value
  Required
- Case
  Required
Action
Write
- Input
  Required
Action
Write
- Uppercase
  Required
Action
Write
- Length
  Required
- Uppercase
  Required
- Lowercase
  Required
- Numeric
  Required
- Special
  Required
Action
Write
- Input
  Required
Action
Write
- Source
  Required
- Value
- -OR- Values Collection
- -OR- Regular Expression
Action
Write
- Source
  Required
Action
Write
- Value
  Required
- Character(s)
  Required
Action
Write
- Text
  Required
- Type
  Required
- Voice
  Required
Action
Write
- Source
  Required
- Type
Action
Write
- Source
  Required
Action
Write
- Input
  Required
- Algorithm
  Required
- Hash
  Required
Action
Write
- Source
  Required
- Units
  Required
Action
Write
- Source
  Required
- Units
  Required
- Duration
  Required
Action
Write

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Connect Call Tools PCC and PowerTools to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

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Create more impactful campaigns with automation

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Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

Make work flow with AI

Level up your Call Tools PCC to PowerTools integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

About Call Tools PCC

Call Tools is a multi-channel cloud contact center and hosted pbx with a data centric focus.

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Phone & SMS

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