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Choose a Trigger

Choose an Action

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1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "New Incident" from incident.io.

Add your action

An action happens after the trigger—such as "Generate Reply to Message" in Zapier Chatbots.

You’re connected!

Zapier seamlessly connects incident.io and Zapier Chatbots, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

New Incident
Triggers when a new incident is declared.
Trigger
Polling
Try It
- Schedule
  Required
- Start Time
  Required
- End Time
  Required
Action
Search
- Chatbot
  Required
- Chatbot Button
  Required
Trigger
Instant
Try It
- Chatbot
  Required
Trigger
Instant
Try It

- Idempotency Key
  Required
- Severity
  Required
- Who should be able to see this incident?
  Required
- Incident Type
- Name (optional)
- Summary (optional)
Action
Write
- Schedule ID
  Required
Action
Search
- Chatbot
  Required
Trigger
Instant
Try It
- Chatbot
  Required
- Conversation Key
- User Message
  Required
Action
Write

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Customers who say using Zapier has made them better at their job

25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Connect incident.io and Zapier Chatbots to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

Learn how to automate Zapier Chatbots on the Zapier blog

Make work flow with AI

Level up your incident.io to Zapier Chatbots integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

About incident.io

incident.io is an incident management platform, designed for your entire organisation.

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Communication

About Zapier Chatbots

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