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Choose a Trigger

Choose an Action

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1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "New Request" from FacilityBot.

Add your action

An action happens after the trigger—such as "Create Change Request Ticket" in Serviceaide.

You’re connected!

Zapier seamlessly connects FacilityBot and Serviceaide, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

New Request
Triggers when a new request is created
Trigger
Instant
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New Facility Booking
Triggers when a new facility booking is created
Trigger
Instant
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New Fault Report
Triggers when a new fault report is created.
Trigger
Instant
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- Fault Type
  Required
- Fault Description
  Required
- Fault Location
  Required
- Select Location Tags
- Upload fault image
- Link to Asset
Action
Write
New User
Triggers when a new user is created.
Trigger
Polling
Try It

New Worklog
Triggers when a new worklog is added to a ticket.
Trigger
Polling
Try It
- Organization Name
  Required
- Organization Type
- Web URL
- Address
- City
- State
- State Code
- Country
- Country Code
- Phone
- Support Email
- Support Phone
Action
Write

- Requestor Name
  Required
- Description
  Required
- Requested For Name
- Details
- Source
- Impact
- Urgency
- Categorization
Action
Write
- Email Address
  Required
- First Name
  Required
- Last Name
  Required
- Middle Name
- Employee ID
- Job Title
- Phone Number
- VIP User
Action
Write
- Requester Name
  Required
- Ticket Description
- Ticket Detail
- Ticket Status
Action
Search

New Desk Booking
Triggers when a new desk booking is created
Trigger
Instant
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New Pending Checklist
Triggers when a new pending checklist is created
Trigger
Instant
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New Talk to Agent Request
Triggers when a new talk to agent request is created
Trigger
Instant
Try It
New Ticket
Triggers when a new ticket is created.
Trigger
Polling
Try It
Update to Ticket Status or Action
Triggers when any action or update occurs on an existing ticket.
Trigger
Polling
Try It
- Requestor Name
  Required
- Description
  Required
- Requested For Name
- Details
- Source
- Impact
- Urgency
- Categorization
Action
Write
- Requestor Name
  Required
- Description
  Required
- Requested For Name
- Details
- Source
- Impact
- Urgency
- Categorization
Action
Write
- Requestor Name
  Required
- Description
  Required
- Requested For Name
- Details
- Source
- Impact
- Urgency
- Categorization
Action
Write
- Ticket Identifier (X00-XX)
  Required
- Description of comments
  Required
- Worklog Type
  Required
- Client Viewable
  Required
- Time spent in minutes
Action
Write

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Customers who say using Zapier has made them better at their job

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Customers have created over 25 million Zaps on the platform

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Connect FacilityBot and Serviceaide to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

Make work flow with AI

Level up your FacilityBot to Serviceaide integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

About FacilityBot

Allow staff to book desks, report faults, make service requests, book rooms, invite visitors and get automated FAQ responses (chatbot) through a single channel.

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Related categories

Customer Support

About Serviceaide

ServiceAide Cloud Service Management is an online, Cloud based IT Service Management system.