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Choose a Trigger

Choose an Action

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1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "New Message" from AnswerFirst.

Add your action

An action happens after the trigger—such as "Get Invoice" in VoIP.ms.

You’re connected!

Zapier seamlessly connects AnswerFirst and VoIP.ms, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

New Message
Triggers when a new message is received on behalf of the user.
Trigger
Instant
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- Date From
  Required
- Date to
  Required
- Answered
- No Answer
- Busy
- Failed
- Time Zone
  Required
- Call Type
- Call Billing
- Account
Trigger
Polling
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Get List of Clients
Triggers when a new client were created.
Trigger
Polling
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- Fax Number
Trigger
Polling
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Get Music on Hold
Triggers when a new Music On Hold record is created.
Trigger
Polling
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- Account
  Required
Trigger
Polling
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- From
- To
- SMS ID
- Message Type
  Required
Trigger
Polling
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- Client
- DID
Trigger
Polling
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- Number
  Required
- Sender Name
  Required
- From
  Required
- Send Email Copy
- Send Email
- Station ID
- File or Text
  Required
Action
Write
- Firstname
  Required
- Lastname
  Required
- Company
- Address
  Required
- ZIP
  Required
- Country
  Required
- City
  Required
- State
  Required
- Phone Number
  Required
- E-Mail
  Required
- Confirmation e-mail
  Required
- Password
  Required
- Confirmation Password
  Required
- Activate Client?
  Required
- Balance Management
Action
Write

- Account
  Required
- Start
- Length
- Date From
  Required
- Date To
  Required
Trigger
Polling
Try It
- Client
  Required
Trigger
Polling
Try It
- From
- To
- Folder
Trigger
Polling
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- Range
  Required
- Type
- From
- To
Trigger
Polling
Try It
- Phonebook ID
- Name
Trigger
Polling
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- Client
  Required
Trigger
Polling
Try It
- Mailbox ID
Trigger
Polling
Try It
- Date From
- Date to
- Predefined Range
- Type
  Required
Action
Write
- DID
  Required
- Destination
  Required
- Message
  Required
Action
Write

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Customers who say using Zapier has made them better at their job

25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Connect AnswerFirst and VoIP.ms to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

Make work flow with AI

Level up your AnswerFirst to VoIP.ms integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

About AnswerFirst

AnswerFirst is an innovative leader in customer service, providing comprehensive 24/7/365 answering services for businesses around the globe.

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Related categories

Communication

About VoIP.ms

VoIP.ms is a cloud-based, self-serve and contract-free communication platform. It enables business and home users with voice, SMS, and fax.