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Customer Story — Brightspot
Customer Story — Brightspot
How Brightspot securely decreased integration build time by 99%
REDUCED TIME TO BUILD BY
99%
Brightspot can build integrations with third-party companies in just an hour, compared to the two to three months it used to with developer resources.
Hours saved annually
100s
By handling the authentication, authorization, and API management for thousands of third-party applications, Zapier is saving Brightspot hundreds of hours annually in maintenance and tens of thousands of dollars in resources.
UPDATES MADE WITHIN
5 MINS
When integrations require updates due to customer changes, they can now be done within minutes, making for a better customer experience.
Company Size
250+
Industry
SaaS
About
Brightspot is a content management platform for non-technical users and developers to create and scale engaging digital experiences.
"With Zapier, we are able to create, test, and deploy many of the third-party systems integrations required by our customers in less than an hour, without requiring code, developers, software updates, or releases."
— James Clark, VP of Platform Product Development at Brightspot
Zapier allows teams to fulfill more customer requests
Challenge
Creating one single third-party integration takes two to three months of development and tens of thousands of dollars in resources.
Solution
Brightspot invested in Zapier and gave access and training to their sales engineers and product managers.
Results
Third-party integrations can be built within minutes or hours, allowing them to fulfill more customer requests.
Enterprise plan offers advanced admin permissions
By pairing 6,000+ integrations with our "By Zapier" apps, you can automate anything you need, exactly how you need it.
Challenge
Brightspot requires strict control over who can access and modify automated workflows to keep customer data secure and segmented.
Solution
With Zapier's Enterprise plan, Brightspot can assign varying levels of access to team members and segment customer data to keep each one separate.
Results
The Zapier account owner, James, feels confident that Zaps are always functioning as they should and that their data is secure.
Automated workflows can be updated in minutes
By pairing 6,000+ integrations with our "By Zapier" apps, you can automate anything you need, exactly how you need it.
Challenge
Change is constant, so when a coded integration needs tweaking, it requires developer hours—which can take months to become available.
Solution
With Zapier-managed integrations, non-technical Brightspot team members can jump in and make a change at any time.
Results
Within five minutes, the Brightspot team was able to make a change to a customer's integration that would've previously taken months.
"The Zapier interface is so simple, so semantic, and so clear, even though the things that are happening behind the scenes are often complex. Zapier makes it so easy for non-developers to understand. It's well beyond what competitors offer in that space."
— James Clark, VP of Platform Product Development at Brightspot
