Connect Groove Help Desk to Trello, Jira, Highrise and Hundreds of Apps with Zapier

Danny Schreiber
Danny Schreiber / March 10, 2015

Tired of relying on clunky help desk software or struggling to keep up with customer support messages in your email inbox? Then Groove is built just for you. Groove is a simple help desk that lets you and your teammates assign tickets to the right contact, collaborate with private notes, and always know who's working on what. Your customers will love Groove, too: your messages will look just like regular emails (no ticket numbers or "Reply above this line"), making your support feel more personal.

And now, Groove is even better with its new Zapier integration. Get SMS notifications about new support messages, turn Groove tickets into Pivotal Tracker stories, attach tickets to Evernote notes or Trello to-do’s, update CRM profiles right from Groove, and more.

Here's a preview of the new help desk automation available. For more, see the Groove Zapbook page.

How To Use This Integration

  1. If you haven't yet, sign up for a Groove account—make sure you have a Zapier account, too.
  2. Connect your Groove account to Zapier.
  3. Check out pre-made Groove integrations.
  4. Or create your own from scratch in the Zapier Dashboard.

Read more about this integration on the Groove blog, "Zapier Integration Is LIVE! (Easily Integrate Groove With 350+ of Your Favorite Apps)."