Groove Integrations

Customer Support

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Google Sheets

Google, Spreadsheets

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Documents, Zapier

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Developer Tools, Zapier

Paths by Zapier

Developer Tools, Zapier

Trello

Project Management

Slack

Team Chat

Jira Software Server

Project Management

Salesforce

CRM (Customer Relationship Management)

Pipedrive

CRM (Customer Relationship Management)

Google Sheets

Google, Spreadsheets

Formatter by Zapier

Documents, Zapier

Filter by Zapier

Developer Tools, Zapier

Paths by Zapier

Developer Tools, Zapier

Trello

Project Management

Slack

Team Chat

Google Sheets

Google, Spreadsheets

Formatter by Zapier

Documents, Zapier

Filter by Zapier

Developer Tools, Zapier

Paths by Zapier

Developer Tools, Zapier

Trello

Project Management

Slack

Team Chat

Jira Software Server

Project Management

Salesforce

CRM (Customer Relationship Management)

Pipedrive

CRM (Customer Relationship Management)

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Quickly automate Groove integrations with Zapier's templates

Add new tasks on Asana for new tagged Groove tickets
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Groove + Asana
Create new Salesforce cases from new Groove tickets
Premium
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Groove + Salesforce
Get an SMS for new Groove tickets
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Groove + SMS by Zapier
Create new JIRA issues from new Groove tickets
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Groove + Jira Software Server
Add new rows on Google Sheets for new Groove tickets
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Groove + Google Sheets
Send Slack messages for new Groove tickets
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Groove + Slack

Add new tasks on Asana for new tagged Groove tickets

Groove + Asana

Create new Salesforce cases from new Groove tickets

Premium

Groove + Salesforce

Get an SMS for new Groove tickets

Groove + SMS by Zapier

Create new JIRA issues from new Groove tickets

Groove + Jira Software Server

Add new rows on Google Sheets for new Groove tickets

Groove + Google Sheets

Send Slack messages for new Groove tickets

Groove + Slack

Supported triggers and actions

What does this mean?

Agent Invited
Triggers when an agent is created.
Trigger
Instant
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- Linkedin Username
- Twitter Username
- Company Name
- Email
- Website
Trigger
Instant
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Note Added
Triggers when a note is added to a ticket.
Trigger
Instant
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- Priority
- Assignee
- Assigned Group
- Closed By
- Customer Name
- Mailbox
Trigger
Instant
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- Priority
- Assignee
- Assigned Group
- Customer Name
- Mailbox
Trigger
Instant
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- Priority
- Assignee
- Assigned Group
- Customer Name
- Mailbox
Trigger
Instant
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- State
- Assignee
- Assigned Group
- Customer Name
- Priority
- Closed By
- Mailbox
Trigger
Instant
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- Ticket NumberRequired
- MessageRequired
Action
Write
- Ticket NumberRequired
Action
Write
- Ticket NumberRequired
Action
Write

Agent Replied
Triggers when an agent replies to a ticket.
Trigger
Instant
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Customer Replied
Triggers when a customer replies to a ticket.
Trigger
Instant
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- Assignee
- Assigned Group
- Priority
- Mailbox
Trigger
Instant
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Ticket Deleted
Triggers when a ticket is deleted.
Trigger
Instant
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- Priority
- Assignee
- Assigned Group
- Customer Name
- Mailbox
Trigger
Instant
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- Priority
- Assignee
- Assigned Group
- Customer Name
- Mailbox
Trigger
Instant
Try It
- Assignee
- Assigned Group
- Customer Name
- Tag
- Mailbox
Trigger
Instant
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- Ticket NumberRequired
- AgentRequired
Action
Write
- BodyRequired
- FromRequired
- ToRequired
- Assignee
- Assigned Group
- Add as Note?
- Send Copy to Customer?
- State
- Tags
- Full Name
- About
- Twitter Handle
- Company Name
- Title
- Phone Number
- Location
- Website URL
- LinkedIn Username
- Subject
Action
Write
- Ticket NumberRequired
- StateRequired
Action
Write

About Groove

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