- Support Automation
- AI Support Management
- AI-driven ticket updates
Using AI: track and update support ticket statuses
This automation category uses AI-driven workflows to automatically track, categorize, and update support ticket statuses in real time, reducing manual work and ensuring consistent ticket handling. It empowers teams with instant AI-generated summaries and insights, helping them prioritize urgent issues and identify emerging trends. By centralizing updates and notifications, it enhances team collaboration and accelerates resolution times.
Filter by common apps:
Syncro
AI by Zapier
Webhooks by Zapier
tawk.to
Google Chat
ChatGPT (OpenAI)
Zendesk
Schedule by Zapier
Zapier Tables
Email by Zapier
Jira Software Cloud
Slack
Atera
Microsoft Excel
- Analyze new support tickets in Syncro, generate actionable steps with AI, and update tickets via webhook
- Analyze new support tickets, prioritize responses, and notify the support team in Google Chat
Analyze new support tickets, prioritize responses, and notify the support team in Google Chat
- Classify support requests with ChatGPT, and tag tickets in Zendesk
Classify support requests with ChatGPT, and tag tickets in Zendesk
- Analyze support ticket data, identify trends, and send summary report via email
Analyze support ticket data, identify trends, and send summary report via email
- Notify team members of new Jira issues, analyze details with AI, and send summaries via Slack
Notify team members of new Jira issues, analyze details with AI, and send summaries via Slack
- Detect language of support tickets, tag them, and update Zendesk
Detect language of support tickets, tag them, and update Zendesk
- Categorize and log support tickets in Excel from Atera status changes
Categorize and log support tickets in Excel from Atera status changes