- Support Automation
- Ticket Management
- Real-time ticket updates
Update tickets based on new messages in communication channels
Automate updates to support and project tickets by capturing new messages across your communication channels and routing them to the right tracking system. This ensures ticket owners are always informed of new developments, reduces manual status changes, and keeps stakeholders aligned in real time. By linking reactions or message triggers to automated ticket actions, teams save time, avoid oversight, and maintain consistent service levels.
Filter by common apps:
Ticket Tailor
Mailchimp
Salesmsg
HubSpot
Filter by Zapier
Linear
Code by Zapier
Slack
Schedule by Zapier
Google Sheets
Webhooks by Zapier
Formatter by Zapier
Jira Software Server
Airtable
BulkSMS.com
Zendesk
- Add or update subscribers in Mailchimp from new tickets in Ticket Tailor
- Update ticket status in HubSpot when receiving new text message in Salesmsg
Update ticket status in HubSpot when receiving new text message in Salesmsg
- Notify Slack channel with new ticket details from Linear
Notify Slack channel with new ticket details from Linear
- Check for open tickets daily, find rows in Google Sheets, and send summary via webhook
Check for open tickets daily, find rows in Google Sheets, and send summary via webhook
- Label tickets in Jira when a reaction is added in Slack
Label tickets in Jira when a reaction is added in Slack
- Assign ticket owner in Airtable based on Slack reaction in designated channel
Assign ticket owner in Airtable based on Slack reaction in designated channel
- Send SMS notification for specific ticket updates, and update Zendesk ticket
Send SMS notification for specific ticket updates, and update Zendesk ticket