- Support Automation
- Ticket Management
- Ticket Reassignment Automation
Reassign support tickets based on status changes for accurate tracking
This automation category reassigns and updates support tickets based on status changes to ensure tickets are always routed to the right person. By automatically updating ticket properties, subject lines, and assignment details, it eliminates manual handoffs and reduces human error. Teams benefit from real-time visibility, faster response times, and more accurate tracking throughout the support lifecycle.
Filter by common apps:
Shopify
Filter by Zapier
Zendesk
HubSpot
Webhooks by Zapier
Zapier Tables
Formatter by Zapier
Salesforce
ManageEngine ServiceDesk Plus Cloud
Trello
- Update support tickets in Zendesk with tags from Shopify order updates
- Update support ticket status in HubSpot, filter for specific tickets, and send custom request
Update support ticket status in HubSpot, filter for specific tickets, and send custom request
- Update ticket owner in HubSpot when ticket property changes
Update ticket owner in HubSpot when ticket property changes
- Extract reference from new Zendesk ticket and update ticket for better tracking
Extract reference from new Zendesk ticket and update ticket for better tracking
- Add ticket IDs to subject lines of new HubSpot support tickets
Add ticket IDs to subject lines of new HubSpot support tickets
- Update Zendesk tickets with instructions from Salesforce for strategic accounts
Update Zendesk tickets with instructions from Salesforce for strategic accounts
- Update onboarding ticket status in ManageEngine ServiceDesk Plus Cloud based on criteria
Update onboarding ticket status in ManageEngine ServiceDesk Plus Cloud based on criteria
- Update support ticket status in Trello, format text, and send custom request
Update support ticket status in Trello, format text, and send custom request
- Add ticket ID to subject line of new HubSpot support tickets
Add ticket ID to subject line of new HubSpot support tickets