- Support Automation
- Ticketing System
- Ticket Update Automation
Process ticket updates and responses
This automation category streamlines the management of service and support tickets by automatically synchronizing updates, notifications, and status changes across diverse platforms. It eliminates manual work, ensures real-time information sharing, and accelerates response times for customer inquiries. By auto-refreshing ticket details, sending instant alerts, and collecting feedback, teams stay aligned and deliver better service.
Filter by common apps:
 Google Forms Google Forms
 monday.com monday.com
 HubSpot HubSpot
 Cognito Forms Cognito Forms
 Filter by Zapier Filter by Zapier
 Insightly Insightly
 Storage by Zapier Storage by Zapier
 Zendesk Zendesk
 Formatter by Zapier Formatter by Zapier
 Smartsheet Smartsheet
 ConnectWise Manage ConnectWise Manage
 Pushover Pushover
 Airtable Airtable
 PagerDuty PagerDuty
 Slack Slack
 Code by Zapier Code by Zapier
 Freshdesk Freshdesk
- Collect feedback from Google Forms, update item in monday.com, and create update in monday.com
- Update service ticket with details from HubSpot form submissionUpdate service ticket with details from HubSpot form submission
- Update ticket record in Insightly when Cognito Forms request is filled and emailedUpdate ticket record in Insightly when Cognito Forms request is filled and emailed
- Update contact status in HubSpot when ticket property changes in HubSpotUpdate contact status in HubSpot when ticket property changes in HubSpot
- Capture support cancellation requests from Zendesk, format details, and log into SmartsheetCapture support cancellation requests from Zendesk, format details, and log into Smartsheet
- Notify users of new or updated service tickets in ConnectWise Manage and send a Pushover notificationNotify users of new or updated service tickets in ConnectWise Manage and send a Pushover notification
- Update confirmation date in Airtable when HubSpot ticket property changesUpdate confirmation date in Airtable when HubSpot ticket property changes
- Create an incident in PagerDuty when a new or updated ticket is submitted in ConnectWise ManageCreate an incident in PagerDuty when a new or updated ticket is submitted in ConnectWise Manage
- Update customer status in Freshdesk when a reaction is added in SlackUpdate customer status in Freshdesk when a reaction is added in Slack














