- Support Automation
- Ticket Management
- Instant ticket alerts
Notify users of new support tickets for timely responses
This automation category ensures teams receive instant alerts when new support tickets are created or reach certain conditions, enabling faster responses and improved customer satisfaction. By seamlessly routing notifications through preferred communication channels, teams can stay informed of high-priority or threshold-exceeding requests without manual checks. This reduces response times, prevents tickets from slipping through the cracks, and keeps stakeholders aligned on ticket status.
Filter by common apps:
Zoho Desk
Webhooks by Zapier
Microsoft Teams
Freshdesk
Filter by Zapier
Delay by Zapier
HubSpot
Email by Zapier
Formatter by Zapier
Slack
Code by Zapier
Discord
Gainsight Customer Communities
Atera
Calendly
Zendesk
- Notify team in Microsoft Teams about new Zoho Desk tickets with details
- Add notes to unassigned Freshdesk tickets after a delay
Add notes to unassigned Freshdesk tickets after a delay
- Escalate support tickets and notify stakeholders when ticket status updates in Freshdesk
Escalate support tickets and notify stakeholders when ticket status updates in Freshdesk
- Notify ticket owner via email when ticket status updates to completed with evaluation results
Notify ticket owner via email when ticket status updates to completed with evaluation results
- Notify ticket owner in Slack when HubSpot ticket status updates to done
Notify ticket owner in Slack when HubSpot ticket status updates to done
- Notify ticket owner on Discord when new HubSpot ticket is created
Notify ticket owner on Discord when new HubSpot ticket is created
- Notify users with guidance for support mentions in Gainsight Customer Communities
Notify users with guidance for support mentions in Gainsight Customer Communities
- Notify support team in Microsoft Teams when new Atera ticket is unassigned for over an hour
Notify support team in Microsoft Teams when new Atera ticket is unassigned for over an hour
- Create ticket comment in Zendesk for new Calendly event booking, find ticket, and format date
Create ticket comment in Zendesk for new Calendly event booking, find ticket, and format date