- Support Automation
- Ticket Management
- Automate ticket triage
Manage and triage ticket items by triggering actions based on new item creation
This automation category streamlines the process of capturing and categorizing newly created ticket items, ensuring every request is promptly recorded and routed for action. It helps teams maintain order by automatically distributing tickets to the right channels, updating statuses, and creating follow-up tasks without manual effort. As a result, organizations achieve faster response times, eliminate overlooked requests, and reduce administrative overhead.
Filter by common apps:
ConnectWise Manage
Microsoft SharePoint
GoCanvas
Filter by Zapier
HubSpot
Jibble
Slack
Formatter by Zapier
Linear
- Create list item in SharePoint for new or updated ticket in ConnectWise Manage
- Trigger new ticket actions in GoCanvas, filter entries, create dispatches, and delete outdated records
Trigger new ticket actions in GoCanvas, filter entries, create dispatches, and delete outdated records
- Create activity in Jibble when new ticket is generated in HubSpot
Create activity in Jibble when new ticket is generated in HubSpot
- Create custom actions for service tickets in ConnectWise Manage when they are created or updated
Create custom actions for service tickets in ConnectWise Manage when they are created or updated
- Create ticket in Linear for new incident-related Slack channel
Create ticket in Linear for new incident-related Slack channel