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  1. Support Automation
  2. Ticket Management
  3. Automate ticket triage

Manage and triage ticket items by triggering actions based on new item creation

This automation category streamlines the process of capturing and categorizing newly created ticket items, ensuring every request is promptly recorded and routed for action. It helps teams maintain order by automatically distributing tickets to the right channels, updating statuses, and creating follow-up tasks without manual effort. As a result, organizations achieve faster response times, eliminate overlooked requests, and reduce administrative overhead.

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  • ConnectWise Manage
  • Microsoft SharePoint
  • GoCanvas
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  • HubSpot
  • Jibble
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