- Support Automation
- Ticket Management
- Automate IT tickets
Create and manage it support tickets based on communication channel messages
This automation category focuses on automatically creating and managing IT support tickets based on messages from various communication channels. It eliminates manual ticket entry by capturing relevant requests from chat platforms and project management tools, then routing them into your helpdesk system. The result is faster issue resolution, improved team collaboration, and consistent tracking of support requests.
Filter by common apps:
Google Forms
Google Tasks
Email by Zapier
Slack
Filter by Zapier
Webhooks by Zapier
Rocketlane
Freshdesk
monday.com
Discord
Gmail
Emotive
- Create tasks from Google Forms responses, update task status, and notify users via email
- Create ticket in project management system from Slack messages in private channel
Create ticket in project management system from Slack messages in private channel
- Convert task messages in Rocketlane to private notes in Freshdesk tickets
Convert task messages in Rocketlane to private notes in Freshdesk tickets
- Create and manage IT support tickets in monday.com from Slack messages, and notify the team in Slack
Create and manage IT support tickets in monday.com from Slack messages, and notify the team in Slack
- Notify IT team and stakeholders on Discord and email when a new ticket is created in monday.com
Notify IT team and stakeholders on Discord and email when a new ticket is created in monday.com
- Create and manage support tickets in Emotive from incoming messages, and filter out irrelevant entries
Create and manage support tickets in Emotive from incoming messages, and filter out irrelevant entries
- Create ticket in monday.com and notify Slack channel about ticket creation
Create ticket in monday.com and notify Slack channel about ticket creation