- Support Automation
- Ticket Management
- Auto-classify tickets
Classify new support tickets based on content for efficiency
Automatically classify and route incoming support tickets based on their content to streamline response workflows and ensure critical issues are addressed promptly. By analyzing ticket summaries and metadata, the system assigns priority levels and relevant tags without manual intervention, reducing response times and improving team efficiency. This approach helps support teams focus on high-impact tasks while maintaining consistent and accurate ticket organization across platforms.
Filter by common apps:
Webhooks by Zapier
Formatter by Zapier
Google Sheets
Jira Software Cloud
HubSpot
Filter by Zapier
Code by Zapier
Zendesk
- Categorize and update tickets in Jira from incoming data via Webhooks, format text, and lookup in Google Sheets
- Categorize new HubSpot support tickets as high priority for VIP companies
Categorize new HubSpot support tickets as high priority for VIP companies
- Generate summary for updated Zendesk tickets requiring AI assistance, and filter out closed tickets
Generate summary for updated Zendesk tickets requiring AI assistance, and filter out closed tickets