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Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

How Zapier works

Zapier makes it easy to integrate SysAid with UserBit - no code necessary. See how you can get setup in minutes.

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SysAid
SysAid logo
SysAid
1. Choose trigger event
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UserBit
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UserBit
2. Choose action
SysAid logo
1. Select the event
Setup
Test
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SysAid
Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "New Service Record" from SysAid.

Add your action

An action happens after the trigger—such as "Create or Update Note" in UserBit.

You’re connected!

Zapier seamlessly connects SysAid and UserBit, automating your workflow.

Zapier is the automation platform of choice for 87% of Forbes Cloud 100 companies in 2023

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Customers who say using Zapier has made them better at their job

25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Make work flow with AI

Level up your SysAid to UserBit integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.
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Connect SysAid and UserBit to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Integration categories

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.
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Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.
An illustration representing how to measure campaign impact with Zapier.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.
An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.
An illustration representing how to move and manage data with Zapier.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.
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Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

triggers, actions, or triggers and actions
    • User Defined Name
      Required
    • Service Record Type
    • Title
    • Description
    • Category
    • Status
    • Request user
    • Assigned to
    • Admin group
    • Company
    • Email Account
    • Impact
    • Location
    • Main CI
    • Priority
    • Responsible Admin
    • SR Custom Int 1
    • SR Custom Int 2
    • SR Custom List 1
    • SR Custom List 2
    • SR Custom Text 1
    • SR Custom Text 2
    • Sub Type
    • Urgency
    • Weight
    Trigger
    Instant
    Try It
    • User Defined Name
      Required
    • Service Record Type
    • Request user
    • Title
    • Description
    • Admin group
    • Assigned to
    • Classification
    • Closure Information
    • Followup Actual Date
    • Followup Planned Date
    • Followup Text
    • Followup User
    • Impact
    • Location
    • Main CI
    • Priority
    • Resolution
    • Responsible Admin
    • Solution
    • SR Custom Date 1
    • SR Custom Date 2
    • SR Custom Int 1
    • SR Custom Int 2
    • SR Custom List 1
    • SR Custom List 2
    • SR Custom Text 1
    • SR Custom Text 2
    • Success Rating
    • Urgency
    • Weight
    • Workaround
    Action
    Write
    • Workspace
      Required
    • Project
      Required
    Trigger
    Instant
    Try It
    • Workspace
      Required
    • Project
      Required
    • Document ID
      Required
    • Title
    • Source Type
      Required
    • Document Content
      Required
    Action
    Write
    • User Defined Name
      Required
    • Service Record Type
    • Title
    • Description
    • Category
    • Status
    • Request user
    • Assigned to
    • Admin group
    • Company
    • Email Account
    • Impact
    • Location
    • Main CI
    • Priority
    • Responsible Admin
    • SR Custom Int 1
    • SR Custom Int 2
    • SR Custom List 1
    • SR Custom List 2
    • SR Custom Text 1
    • SR Custom Text 2
    • Sub Type
    • Urgency
    • Weight
    Trigger
    Instant
    Try It
    • User Defined Name
      Required
    • # (SR ID)
      Required
    • Urgency
    • Priority
    • Impact
    • Title
    • Description
    • Admin group
    • Assigned to
    • Classification
    • Closure Information
    • Followup Actual Date
    • Followup Planned Date
    • Followup Text
    • Followup User
    • Location
    • Main CI
    • Resolution
    • Responsible Admin
    • Solution
    • SR Custom Date 1
    • SR Custom Date 2
    • SR Custom Int 1
    • SR Custom Int 2
    • SR Custom List 1
    • SR Custom List 2
    • SR Custom Text 1
    • SR Custom Text 2
    • Success Rating
    • Weight
    • Workaround
    Action
    Write
    • Workspace
      Required
    • Project
      Required
    Trigger
    Instant
    Try It
    • Workspace
      Required
    • Project
      Required
    • Survey
      Required
    • Participant ID
      Required
    • Participant Name
      Required
    Action
    Write
sysaid logo
sysaid logo
About SysAid
SysAid is a service automation company delivering software for organizations that want to get more done.
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Related categories
Customer Support
userbit logo
userbit logo
About UserBit
UserBit is a UX research software platform where UX and product teams can gather, analyze, and share their research workflow.
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Related categories
Product Management

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