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Choose a Trigger

Choose an Action

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1. Choose trigger event

2. Choose action

1. Select the event

Setup

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App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap.

Add your action

An action happens after the trigger—such as "Add a Memo in Service Request" in ServicePRO.

You’re connected!

Zapier seamlessly connects Shorten.REST and ServicePRO, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

- Continue From
- limit
Action
Write
- Request Id
  Required
- Jira Issue Key
  Required
- Memo Id
- Memo Contents
  Required
- Memo Author
Action
Write
- Where Clause
  Required
Action
Search

- Destination URL To Shorten
  Required
- Define an Alias
- Domain name
Action
Write
- Request Id
  Required
- Status
  Required
Action
Write
- User properties to fetch
  Required
- Where Clause
  Required
Action
Search

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25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Connect Shorten.REST and ServicePRO to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

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Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

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Learn about AI automation

About Shorten.REST

Shorten.REST is a flexible, robust, scale-able and transactional URL Shortening app.

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Related categories

URL Shortener

About ServicePRO

ServicePRO is a powerful Collaborative Workflow and Service Management System that delivers Return on Investment. Requires 14.2.16.50 or above version of ServicePRO.