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1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "Action Created" from SafetyCulture.

Add your action

An action happens after the trigger—such as "Create Client" in ServiceM8.

You’re connected!

Zapier seamlessly connects SafetyCulture and ServiceM8, automating your workflow.

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Customers who say using Zapier has made them better at their job

25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

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Frequently Asked Questions about SafetyCulture + ServiceM8 integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with SafetyCulture and ServiceM8

How can I set up the first steps of the integration between SafetyCulture and ServiceM8?

Start by creating a Zap in your account. Choose SafetyCulture as the trigger app and select an event such as 'New Inspection' or 'New Action'. Then choose ServiceM8 as the action app to create a job or send a message. Follow our guided setup to complete these initial steps.

What triggers are available when integrating SafetyCulture with ServiceM8?

You can use triggers from SafetyCulture like 'New Inspection', 'Inspection Completed', or 'New Action' which will prompt actions in ServiceM8 such as creating a new job or updating a client record.

Do I need coding skills to integrate SafetyCulture with ServiceM8?

No coding skills are needed. We provide an intuitive interface that guides you through selecting triggers from SafetyCulture and corresponding actions in ServiceM8. Simply follow our step-by-step instructions.

Can I customize what information is sent from SafetyCulture to ServiceM8?

Yes, during the setup process, you can map specific fields from your SafetyCulture data to corresponding fields in ServiceM8. This allows you to tailor the information flow according to your needs.

What happens if a scheduled integration fails?

If an integration fails at any point, our system logs the error and attempts automatic retries. You can also receive notifications for any issues detected during the integration process.

Are there limits on how many integrations I can set up between SafetyCulture and ServiceM8?

The number of integrations you can set up may depend on your subscription plan. We recommend checking your plan details for any specific limits related to task automation.

Is it possible to update existing records in ServiceM8 from changes that occur in SafetyCulture?

Yes, with appropriate triggers set up like 'Inspection Updated', you can configure actions that update existing records in ServiceM8 based on changes made within SafetyCulture.

Connect SafetyCulture and ServiceM8 to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

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Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

Action Created
Triggers when an action is created.
Trigger
Polling
Try It
Any Inspection Completed
Triggers when any inspection is completed.
Trigger
Polling
Try It
- Template Name
  Required
Trigger
Polling
Try It
- Inspection ID
  Required
- Export Task ID
  Required
Action
Write
- Inspection ID
  Required
- User ID(s)
- Group(s)
- User ID(s)
- Group(s)
- User ID(s)
- Group(s)
Action
Write

- Inspection ID
  Required
- Document Type
  Required
- Report layout
Action
Write
- Job Category
Trigger
Instant
Try It

New Client
Triggers when a new Client is created.
Trigger
Instant
Try It
- Job Category
Trigger
Instant
Try It
- Customer Name
- Job Status
  Required
- Job Address
- Billing Address
- Job Description
- Purchase Order Number
- Work Completed
- Job Contact First Name
- Job Contact Last Name
- Job Contact Phone
- Job Contact Mobile
- Job Contact E-Mail Address
- Billing Contact First Name
- Billing Contact Last Name
- Billing Contact Phone
- Billing Contact Mobile
- Billing Contact E-Mail
Action
Write

Any Inspection Completed (Advanced)
Triggers when any inspection is completed. Advanced provides additional fields.
Trigger
Polling
Try It
- Template Name
  Required
Trigger
Polling
Try It
- Inspection ID
  Required
Action
Write
- Inspection ID
  Required
Action
Write
- Template Name
  Required
Action
Write
- Email address
  Required
Action
Search
- Queue
  Required
- Job Category
Trigger
Instant
Try It
- Completed By
- Form Type
  Required
Trigger
Instant
Try It
- Name
  Required
- Address
- Billing Address
- Fax Number
- Website
- First Name
- Last Name
- Phone Number
- Mobile Number
- E-Mail Address
Action
Write

Learn how to automate SafetyCulture on the Zapier blog

Learn how to automate ServiceM8 on the Zapier blog

About SafetyCulture

SafetyCulture (formerly iAuditor) is a business platform to conduct inspections, capture issues, manage tasks, communicate clearly and train working teams.

Learn moreLearn moreHelpHelp

Related categories

Product Management

About ServiceM8

ServiceM8 is a field service app and small business management platform for your computer, iPhone and iPad. Track staff locations, navigate to jobs, and control your estimates, invoicing, scheduling, safety reports, clients & more.

Learn moreLearn moreHelpHelp

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CRM (Customer Relationship Management)

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