Olark

Get to know Olark

Olark is a live chat tool for your site that's focused on helping you answer people's questions in real-time. It's not a full helpdesk—you'll need another app for email support and your knowledge base. But it's perfect for adding chat to your site. Just paste its embed code into your site, or install its extension into your CMS or eCommerce platform, and you'll have a live chat button on your site in minutes. It works on most sites—even hosted platforms like Shopify and Squarespace. You can then customize Olark to match your site's theme, with a light or dark background, button or tab for the chat box, and a color theme that fits into your site. It even includes holiday themes to add some extra cheer to your site during December, if you'd like.

You can also connect Olark to your team's tools, to have as much info about your customers as possible when they start a conversation. Olark connects to CRM apps including HubSpot, Salesforce, and Highrise, along with help desks like Zendesk, Desk, and Groove. With the CRM apps, you'll be able to pull in info about customers and link chats to their CRM profile, while the help desk apps will let you turn chats into support tickets for your records. And with Zapier's Olark integrations, you can get notified whenever a new chat starts or save a log of your transcripts to any app.

Then it's time to start helping your customers. You can chat with them from any browser at chat.olark.com, with a tabbed interface to keep up with multiple conversations at once. Or, you can use any traditional chat app—including Pidgin, Adium, or the Messages app on macOS—to talk to customers through Olark.

The web app, though, gives you the best features. You'll be able to see everyone who's asked your team a question, along with visitors who are just browsing your site. See someone who's been poking around for a while? You can start a chat proactively, sending them a message which Olark will make popup on the bottom of their page. Or, if someone's asked you a question, you can see the pages they've visited along with any other info your Olark account and connected apps have about them. You can save text shortcuts to type common responses with a quick keyword, or use Cobrowsing to help the customer by controlling their browser.

You'll want to make sure your support team doesn't get overwhelmed, though. With a chat box on every page, you might have too many people starting conversations. So, you can use targeted chat to set up rules where Olark will, perhaps, only show up for customers who've visited specific pages, people in some countries, or those who've spent a certain length of time on your site. You can also setup groups that route chats to the correct person on your team based on what the conversation's about or where it started from.

Olark includes everything you need to take care of your customers in real-time, using any chat app you want. Connect it to the other tools you use for support and marketing, and it'll help your team answer questions more efficiently.

Olark Resources:

  • Get help with Olark from the Olark documentation and knowledge base.
  • Get the most out of Olark with the Olark Handbook.
  • Learn tips for success at live chat with Olarkademy.
  • Become a customer support expert with Zapier's free eBook, The Ultimate Guide to Customer Support.
  • Learn from support pros at Buffer, FreshBooks, Help Scout, Trello, and Zapier on how to best manage support.

Do more with Olark

Zapier allows you to instantly connect Olark with 2,000+ apps to automate your work and find productivity super powers.

Connect to 2,000+ Apps
Integrate Google Sheets with Olark

Google Sheets

Google +1Google, Spreadsheets

1 Zap template

Integrate ActiveCampaign with Olark

ActiveCampaign

Marketing Automation

1 Zap template

Integrate Mailchimp with Olark

Mailchimp

Email Newsletters

2 Zap templates

Integrate Salesforce (Legacy) with Olark

Salesforce (Legacy)

CRM (Customer Relationship Management) +1CRM (Customer Relationship Management), Premium
Integrate Slack with Olark

Slack

Team Chat

2 Zap templates

Integrate Infusionsoft by Keap with Olark

Infusionsoft by Keap

Marketing Automation +1Marketing Automation, Premium

2 Zap templates

Integrate HubSpot with Olark

HubSpot

Marketing Automation

5 Zap templates

Integrate Pipedrive with Olark

Pipedrive

CRM (Customer Relationship Management)

1 Zap template

Integrate Zendesk with Olark

Zendesk

Customer Support +1Customer Support, Premium

1 Zap template

Integrate Intercom with Olark

Intercom

Customer Support

1 Zap template

Integrate Gmail with Olark

Gmail

Email +1Email, Google
Integrate Close with Olark

Close

CRM (Customer Relationship Management)

1 Zap template

Integrate Marketo with Olark

Marketo

Marketing Automation +1Marketing Automation, Premium
Integrate Pardot with Olark

Pardot

Marketing Automation +1Marketing Automation, Premium
Integrate RD Station with Olark

RD Station

Marketing Automation
Integrate Copper with Olark

Copper

CRM (Customer Relationship Management)
Integrate Twilio with Olark

Twilio

Phone & SMS
Integrate Help Scout with Olark

Help Scout

Customer Support

1 Zap template

Integrate Desk with Olark

Desk

Customer Support

1 Zap template

Integrate Asana with Olark

Asana

Project Management

1 Zap template

Integrate SharpSpring with Olark

SharpSpring

Marketing Automation
Integrate Capsule CRM with Olark

Capsule CRM

CRM (Customer Relationship Management)
Integrate WordPress (Legacy) with Olark

WordPress (Legacy)

Website Builders +1Website Builders, WordPress
Integrate Podio with Olark

Podio

Project Management
Integrate Freshdesk with Olark

Freshdesk

Customer Support
Integrate Agile CRM with Olark

Agile CRM

CRM (Customer Relationship Management)
Integrate Geckoboard with Olark

Geckoboard

Dashboards
Integrate Facebook Pages with Olark

Facebook Pages

Facebook +1Facebook, Social Media Accounts
Integrate Autopilot with Olark

Autopilot

Marketing Automation
Integrate WhatConverts with Olark

WhatConverts

CRM (Customer Relationship Management)
Integrate Zoho CRM with Olark

Zoho CRM

CRM (Customer Relationship Management) +2CRM (Customer Relationship Management), Premium, Zoho
Integrate Clio with Olark

Clio

CRM (Customer Relationship Management)
Integrate AWeber with Olark

AWeber

Email Newsletters

1 Zap template

Integrate Drip with Olark

Drip

Drip Emails
Integrate Constant Contact with Olark

Constant Contact

Email Newsletters
Integrate Jira Software Server with Olark

Jira Software Server

Project Management
Integrate SupportBee with Olark

SupportBee

Customer Support

1 Zap template

Integrate Trello with Olark

Trello

Project Management
Integrate Salesforce with Olark

Salesforce

CRM (Customer Relationship Management) +1CRM (Customer Relationship Management), Premium

1 Zap template

Integrate Insightly with Olark

Insightly

CRM (Customer Relationship Management)
Integrate Nimble with Olark

Nimble

CRM (Customer Relationship Management)
Integrate Vtiger CRM with Olark

Vtiger CRM

CRM (Customer Relationship Management)
Integrate Streak with Olark

Streak

CRM (Customer Relationship Management)
Integrate Highrise with Olark

Highrise

CRM (Customer Relationship Management)

2 Zap templates

Integrate Reamaze with Olark

Reamaze

Customer Support

2 Zap templates

Integrate SugarCRM 6.2-5 with Olark

SugarCRM 6.2-5

CRM (Customer Relationship Management) +1CRM (Customer Relationship Management), Premium
Integrate Mad Mimi with Olark

Mad Mimi

Email Newsletters
Integrate Google Drive with Olark

Google Drive

File Management & Storage +1File Management & Storage, Google
Integrate MySQL with Olark

MySQL

Databases +1Databases, Premium
Integrate Freshsales with Olark

Freshsales

CRM (Customer Relationship Management)
Integrate Microsoft Dynamics 365 CRM with Olark

Microsoft Dynamics 365 CRM

CRM (Customer Relationship Management) +2CRM (Customer Relationship Management), Microsoft, Premium
Integrate OnePageCRM with Olark

OnePageCRM

CRM (Customer Relationship Management)
Integrate Pipeliner Hybrid with Olark

Pipeliner Hybrid

CRM (Customer Relationship Management)
Integrate Zendesk Sell with Olark

Zendesk Sell

CRM (Customer Relationship Management)
Integrate ManyChat with Olark

ManyChat

Social Media Marketing
Integrate Microsoft Outlook with Olark

Microsoft Outlook

Email +1Email, Microsoft
Integrate ClickSend SMS with Olark

ClickSend SMS

Phone & SMS
Integrate Facebook Messenger with Olark

Facebook Messenger

Facebook +1Facebook, Social Media Marketing
Integrate Campaign Monitor with Olark

Campaign Monitor

Email Newsletters
Integrate Jira Service Desk with Olark

Jira Service Desk

Customer Support
Integrate Nutshell with Olark

Nutshell

CRM (Customer Relationship Management)
Integrate Klipfolio with Olark

Klipfolio

Dashboards
Integrate Flowdock with Olark

Flowdock

Team Chat
Integrate Accelo with Olark

Accelo

Project Management
Integrate Mobyt SMS with Olark

Mobyt SMS

Phone & SMS
Integrate Dropbox with Olark

Dropbox

File Management & Storage
Integrate Evernote with Olark

Evernote

Notes
Integrate Wufoo with Olark

Wufoo

Forms & Surveys
Integrate MailerLite with Olark

MailerLite

Email Newsletters
Integrate Google Analytics with Olark

Google Analytics

Ads & Conversion +1Ads & Conversion, Google
Integrate Delighted with Olark

Delighted

Forms & Surveys
Integrate Basecamp 2 with Olark

Basecamp 2

Project Management
Integrate Zipwhip with Olark

Zipwhip

Phone & SMS
Integrate PipelineDeals with Olark

PipelineDeals

CRM (Customer Relationship Management)
Integrate Airtable with Olark

Airtable

Databases
Integrate ClickFunnels with Olark

ClickFunnels

Marketing Automation
Integrate Acuity Scheduling with Olark

Acuity Scheduling

Scheduling & Booking
Integrate Microsoft Excel with Olark

Microsoft Excel

Microsoft +1Microsoft, Spreadsheets
Integrate ConvertKit with Olark

ConvertKit

Drip Emails
Integrate GitHub with Olark

GitHub

Developer Tools
Integrate GetResponse with Olark

GetResponse

Email Newsletters +2Email Newsletters, Marketing Automation, Webinars
Integrate Follow Up Boss with Olark

Follow Up Boss

CRM (Customer Relationship Management)
Integrate SQL Server with Olark

SQL Server

Databases +1Databases, Premium
Integrate Zoom with Olark

Zoom

Video Conferencing
Integrate Pushbullet with Olark

Pushbullet

Notifications
Integrate amoCRM with Olark

amoCRM

CRM (Customer Relationship Management)
Integrate Microsoft Teams with Olark

Microsoft Teams

Microsoft +1Microsoft, Team Chat
Integrate Front with Olark

Front

Email
Integrate Chatfuel with Olark

Chatfuel

Social Media Marketing
Integrate Zenkit with Olark

Zenkit

Task Management

1 Zap template

Integrate Contactually with Olark

Contactually

CRM (Customer Relationship Management)
Integrate Moosend with Olark

Moosend

Marketing Automation
Integrate Salesflare with Olark

Salesflare

CRM (Customer Relationship Management)
Integrate Act-On with Olark

Act-On

Marketing Automation
Integrate Odoo ERP Self Hosted with Olark

Odoo ERP Self Hosted

CRM (Customer Relationship Management)
Integrate Act! with Olark

Act!

CRM (Customer Relationship Management)
Integrate LeadSimple with Olark

LeadSimple

CRM (Customer Relationship Management)
Integrate Evernote Business with Olark

Evernote Business

Notes +1Notes, Premium
Integrate Solve CRM with Olark

Solve CRM

CRM (Customer Relationship Management) +1CRM (Customer Relationship Management), Premium

1 Zap template

Integrate WHMCS with Olark

WHMCS

CRM (Customer Relationship Management) +1CRM (Customer Relationship Management), Premium
Integrate GreenRope with Olark

GreenRope

CRM (Customer Relationship Management)
Integrate Kissmetrics with Olark

Kissmetrics

Ads & Conversion
Integrate Cyfe with Olark

Cyfe

Dashboards
Integrate Moskit with Olark

Moskit

CRM (Customer Relationship Management)
Integrate Glip with Olark

Glip

Team Chat
Integrate Salesmate with Olark

Salesmate

CRM (Customer Relationship Management)

1 Zap template

Integrate Groove with Olark

Groove

Customer Support
Integrate Stella Connect with Olark

Stella Connect

Beta +1Beta, Forms & Surveys
Integrate noCRM.io with Olark

noCRM.io

CRM (Customer Relationship Management)
Integrate Google Calendar with Olark

Google Calendar

Calendar +1Calendar, Google
Integrate YouTube with Olark

YouTube

Google +1Google, Video & Audio
Integrate Shopify with Olark

Shopify

eCommerce +1eCommerce, Premium
Integrate Webflow with Olark

Webflow

Website Builders
Integrate Google Docs with Olark

Google Docs

Documents +1Documents, Google
Integrate Kajabi with Olark

Kajabi

eCommerce
Integrate Teachable with Olark

Teachable

Online Courses
Integrate Microsoft Office 365 with Olark

Microsoft Office 365

Email +1Email, Microsoft
Integrate ClickUp with Olark

ClickUp

Project Management
Integrate Xero with Olark

Xero

Accounting +1Accounting, Premium
Integrate Klaviyo with Olark

Klaviyo

Marketing Automation
Integrate Smartsheet with Olark

Smartsheet

Spreadsheets
Integrate Thinkific with Olark

Thinkific

Online Courses
Integrate Basecamp 3 with Olark

Basecamp 3

Project Management
Integrate Buffer with Olark

Buffer

Social Media Marketing
Integrate RingCentral with Olark

RingCentral

Phone & SMS
Integrate Facebook Offline Conversions with Olark

Facebook Offline Conversions

Ads & Conversion +1Ads & Conversion, Facebook
Integrate Wrike with Olark

Wrike

Project Management
Integrate Coda with Olark

Coda

Documents
Integrate Redtail CRM with Olark

Redtail CRM

CRM (Customer Relationship Management)
Integrate Sendy with Olark

Sendy

Email Newsletters
Integrate Magento with Olark

Magento

eCommerce +1eCommerce, Premium
Integrate Zoho Creator with Olark

Zoho Creator

Databases +1Databases, Zoho
Integrate Bonjoro with Olark

Bonjoro

Customer Appreciation
Integrate Redmine with Olark

Redmine

Project Management
Integrate Databox with Olark

Databox

Dashboards
Integrate Daylite with Olark

Daylite

CRM (Customer Relationship Management)
Integrate Customer.io with Olark

Customer.io

Marketing Automation
Integrate CallTrackingMetrics with Olark

CallTrackingMetrics

Call Tracking
Integrate Emma with Olark

Emma

Email Newsletters
Integrate JobNimbus with Olark

JobNimbus

CRM (Customer Relationship Management)
Integrate Teamwork Desk with Olark

Teamwork Desk

Customer Support
Integrate Sendlane with Olark

Sendlane

Email Newsletters
Integrate SugarCRM 7+ with Olark

SugarCRM 7+

CRM (Customer Relationship Management) +1CRM (Customer Relationship Management), Premium
Integrate App Status by Zapier with Olark

App Status by Zapier

Developer Tools +1Developer Tools, Zapier
Integrate Targetprocess with Olark

Targetprocess

Project Management
Integrate Basecamp Classic with Olark

Basecamp Classic

Project Management
Integrate HappyFox with Olark

HappyFox

Customer Support
Integrate D7 SMS with Olark

D7 SMS

Phone & SMS
Integrate Remarkety with Olark

Remarkety

Marketing Automation
Integrate 46elks with Olark

46elks

Phone & SMS
Integrate iFormBuilder with Olark

iFormBuilder

Forms & Surveys
Integrate Campfire with Olark

Campfire

Team Chat
Integrate Plecto with Olark

Plecto

Dashboards
Integrate Kayako with Olark

Kayako

Customer Support
Integrate 4Dem.it with Olark

4Dem.it

Marketing Automation
Integrate SolarWinds Service Desk with Olark

SolarWinds Service Desk

Customer Support
Integrate Promoter.io with Olark

Promoter.io

Forms & Surveys
Integrate Flock with Olark

Flock

Team Chat
Integrate Beepsend SMS with Olark

Beepsend SMS

Phone & SMS
Integrate dotdigital with Olark

dotdigital

Marketing Automation
Integrate HighLevel with Olark

HighLevel

Marketing Automation
Integrate Mojo Helpdesk with Olark

Mojo Helpdesk

Customer Support
Integrate Dasheroo with Olark

Dasheroo

Dashboards
Integrate Batchbook with Olark

Batchbook

CRM (Customer Relationship Management)
Integrate ChartMogul with Olark

ChartMogul

Ads & Conversion
Integrate Senta with Olark

Senta

Accounting +1Accounting, Beta
Integrate Recurly with Olark

Recurly

eCommerce +1eCommerce, Payment Processing
Integrate Route with Olark

Route

Marketing Automation
Integrate FluidSurveys with Olark

FluidSurveys

Forms & Surveys
Integrate Wistia with Olark

Wistia

Video & Audio
Integrate BenchmarkONE with Olark

BenchmarkONE

CRM (Customer Relationship Management)
Integrate Dovetail with Olark

Dovetail

Project Management
Integrate Sign-Up.to with Olark

Sign-Up.to

Marketing Automation
Integrate VBOUT with Olark

VBOUT

Marketing Automation
Integrate CallRail with Olark

CallRail

Call Tracking
Integrate Mixpanel with Olark

Mixpanel

Ads & Conversion
Integrate Cloze with Olark

Cloze

CRM (Customer Relationship Management)
Integrate Shippo with Olark

Shippo

eCommerce
Integrate ConnectWise Manage with Olark

ConnectWise Manage

CRM (Customer Relationship Management)
Integrate Chatra with Olark

Chatra

Customer Support
Integrate Realvolve with Olark

Realvolve

CRM (Customer Relationship Management)
Integrate Facebook Lead Ads with Olark

Facebook Lead Ads

Ads & Conversion +2Ads & Conversion, Facebook, Premium
Integrate Sendinblue with Olark

Sendinblue

Email Newsletters
Integrate PayPal with Olark

PayPal

Payment Processing +1Payment Processing, Premium
Integrate Dotloop with Olark

Dotloop

CRM (Customer Relationship Management)
Integrate Real Estate Webmasters with Olark

Real Estate Webmasters

CRM (Customer Relationship Management)
Integrate InvoiceBerry with Olark

InvoiceBerry

Accounting
Integrate Magento 2.X with Olark

Magento 2.X

eCommerce +1eCommerce, Premium

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