Olark Help & Support

Supported Triggers#

• New Message - Triggers once for each message when we get a transcript.
• New Transcript - Triggers once when we get a new transcript.

Supported Actions#

• None yet!

To connect Olark to Zapier, you'll first want to start creating an Olark zap, which will give you a webhook URL in Step 2:

Then you'll log in to your Olark account and select 'Settings' at the top of the page, and from there choose integrations on the left hand side.

On the integrations page you'll choose 'webhooks' and insert the URL from your zap as the webhook URL.

Use the 'Send a Test' button in Olark to make sure that's set up correctly, and to give your zap sample data that will help for later in the zap. Once you've done that, you're all set to continue using Olark in a zap!

My zap is not triggering as fast as it should!#

Olark can take a bit longer to consider a chat session finished and to generate a transcript than one might assume in using Olark. Your zap will trigger as soon as Olark pushes that transcript to the zap, but it might be slightly more delayed than you expect.

My transcripts aren't trigger the zap#

Make sure that your webhook is set up to send all transcripts automatically. You can do that by going here and making sure the "Send chat transcripts automatically" checkbox is checked.