Olark Help & Support

  • How to Get Started with Olark on Zapier
  • Common Problems with Olark
  • Popular Things To Do With Olark

How to Get Started with Olark on Zapier

To connect Olark to Zapier, you'll first want to start creating an Olark zap, which will give you a webhook URL in Step 2:

zaphook

Then you'll log in to your Olark account and select 'Settings' at the top of the page, and from there choose integrations on the left hand side.

integrations

On the integrations page you'll choose 'webhooks' and insert the URL from your zap as the webhook URL.

webhook

Use the 'Send a Test' button in Olark to make sure that's set up correctly, and to give your zap sample data that will help for later in the zap. Once you've done that, you're all set to continue using Olark in a zap!

Common Problems with Olark

My zap is not triggering as fast as it should!#

Olark can take a bit longer to consider a chat session finished and to generate a transcript than one might assume in using Olark. Your zap will trigger as soon as Olark pushes that transcript to the zap, but it might be slightly more delayed than you expect.

My transcripts aren't trigger the zap#

Make sure that your webhook is set up to send all transcripts automatically. You can do that by going here and making sure the "Send chat transcripts automatically" checkbox is checked.

Popular Things To Do With Olark

  • Send Olark messages directly to Slack

    Olark + Slack

    Try It
  • Create or update ActiveCampaign contacts for new Olark messages

    Olark + ActiveCampaign

  • Archive Olark transcripts in a Google spreadsheet

    Olark + Google Sheets

  • Send Slack messages for new Olark transcripts

    Olark + Slack

  • Add or update Infusionsoft contacts for new Olark messages

    Olark + Infusionsoft by Keap

  • Add or update HubSpot contacts for new Olark transcripts

    Olark + HubSpot

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