Finding out that you have a new promoter from a Net Promoter Score survey is great but becomes even more valuable when you are able to connect it with your user behavior data in Mixpanel. When a person responds to an NPS survey with a high score (9-10), update the person’s profile in Mixpanel (or create a new one if it doesn’t exist) with a people property that indicates they are a promoter. Now you can segment any report to compare promoters vs. non-promoters, or send targeted notifications to your them to make sure they remain promoters.
How this Wootric-Mixpanel integration works
- A new response is added in Wootric
- Zapier creates or updates a profile in Mixpanel
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Triggers when a new NPS survey response is submitted.
Send an Event to Mixpanel.
Triggers when a new response is created with a low NPS score (0-6).
Create a new profile or update properties of an existing profile.
Triggers when a new response is created with a high score (9-10).
Creates a new end user.