When this happens...
WootricPromoter Response
Then do this...
MixpanelCreate or Update Profile

Finding out that you have a new promoter from a Net Promoter Score survey is great but becomes even more valuable when you are able to connect it with your user behavior data in Mixpanel. When a person responds to an NPS survey with a high score (9-10), update the person’s profile in Mixpanel (or create a new one if it doesn’t exist) with a people property that indicates they are a promoter. Now you can segment any report to compare promoters vs. non-promoters, or send targeted notifications to your them to make sure they remain promoters.

How this Wootric-Mixpanel integration works

  1. A new response is added in Wootric
  2. Zapier creates or updates a profile in Mixpanel

Apps involved

  • Wootric
  • Mixpanel

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When this happens...
then do this!
New Response

Triggers when a new NPS survey response is submitted.

Track Event

Send an Event to Mixpanel.

Detractor Response

Triggers when a new response is created with a low NPS score (0-6).

Create or Update Profile

Create a new profile or update properties of an existing profile.

Promoter Response

Triggers when a new response is created with a high score (9-10).

Create End User

Creates a new end user.

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Mixpanel provides product analytics for understanding user behavior in apps & websites. Build better products faster with instant insights.

Learn More

Wootric collects and manages customer feedback using proven CX metrics (Net Promoter Score® (NPS), CSAT, and Customer Effort Score (CES). Survey in-app, via mobile, email & SMS, track ongoing results, follow up with customers, and quickly surface insights in an easy-to-use dashboard.

See Wootric Integrations