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Connect LiveChat and ChatGPT (OpenAI) to unlock the power of automation

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How Zapier works

Zapier makes it easy to integrate LiveChat with ChatGPT (OpenAI) - no code necessary. See how you can get setup in minutes.

Select a trigger from LiveChat

A trigger is an event that starts your Zap and runs the workflow. For example, with LiveChat, a trigger could be "Chat Changed."
A trigger is the event that kicks off your automated workflow.

Setup an action from ChatGPT (OpenAI)

An action is what takes place after the automation is triggered. For example, with ChatGPT (OpenAI), the action could be "Analyze Image Content With Vision."
An action is the event that your automated workflow performs when triggered.

That’s it! You just connected LiveChat to ChatGPT (OpenAI)

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Triggers and actions are the main components of every automated workflow.

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Customers have created over 25 million Zaps on the platform

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The average user takes less than 6 minutes to set up a Zap

Make work flow with AI

Level up your LiveChat to ChatGPT (OpenAI) integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.
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Frequently Asked Questions about LiveChat + ChatGPT (OpenAI) integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with LiveChat and ChatGPT (OpenAI)

How can I integrate LiveChat with ChatGPT?

To integrate LiveChat with ChatGPT, use our platform to set up triggers in ChatGPT that respond to messages received in LiveChat. You'll need to connect both services through our interface and configure how they should interact, including defining which actions ChatGPT should take based on specific triggers from LiveChat.

What kinds of trigger events are available when integrating LiveChat and ChatGPT?

When integrating LiveChat with ChatGPT, you can use triggers such as 'New Message', 'Agent Assigned', or 'Chat Closed'. These triggers allow you to specify when ChatGPT should take action, such as starting a custom greeting or providing an automated response.

Can I customize the responses generated by ChatGPT for my live chats?

Yes, we allow full customization of the responses generated by ChatGPT. You can design conversations tailor-fitted to your business needs by specifying scripts or message flows influenced by certain trigger conditions.

Is it possible to automate responses for specific keywords in chat messages?

Certainly! Our integration lets you define keywords that trigger specific responses from ChatGPT. This keyword-trigger mapping allows your LiveChat system to provide immediate and relevant information automatically.

How do I ensure a seamless handover between a bot response and a human agent using this integration?

To ensure smooth transitions between bot and human agents, set up clear escalation paths within your trigger-action pairs. Define rules where specific phrases or inquiries escalate the conversation and notify human agents instantly.

Are there any limitations when using this integration in terms of message volume or users?

There may be certain limitations depending on your subscription plan related to message volume per month or the number of user seats supported. We recommend checking your current plan details or contacting support for precise limits applicable to your account.

What actions can be executed automatically once a trigger event occurs in LiveChat?

Once a trigger occurs in LiveChat, actions like sending predefined replies via ChatGPT, logging information into CRM systems, updating ticket statuses, or notifying other departments can be executed automatically through our integration setup options.

Connect LiveChat and ChatGPT (OpenAI) to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Integration categories

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.
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Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.
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Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.
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Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.
An illustration representing how to move and manage data with Zapier.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.
An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

triggers, actions, or triggers and actions
  • LiveChat triggers, actions, and search
    Chat Changed

    Triggers when the tag list for a particular chat was changed.

    Trigger
    Instant
    Try It
  • LiveChat triggers, actions, and search
    New Visitor in Queue

    Triggers when a visitor enters queue.

    Trigger
    Instant
    Try It
    • Text to Be Analyzed
      Required
    • Info_1
    • Max Tokens
    • Model
      Required
    • Temperature
    • Top P
    Action
    Write
    • Message
    • Image
      Required
    • Max Tokens
    Action
    Write
    • Message
    • Model
      Required
    • Memory Key
    • Info_2
    Action
    Write

Learn how to automate ChatGPT (OpenAI) on the Zapier blog

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About LiveChat
LiveChat is the faster way to contact your customers. It is a web-based chat tool that lets you chat with your website visitors.
Related categories
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About ChatGPT (OpenAI)
ChatGPT is an AI tool built by OpenAI that enables conversational automation.

Connect LiveChat to ChatGPT (OpenAI) on the world's largest no-code automation platform

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