When this happens...
MagentoNew Order
Then do this...
KayakoCreate Event

When someone places an order via Magento, it’s useful for your agents to be able to see those order details in Kayako. This Zapier automation makes that hassle-free. When a new order comes in through Magento, this automation tells Kayako to add the order details to the user’s timeline.

How this Magento-Kayako integration works

  1. A new order is received on Magento
  2. Zapier creates a new user on Kayako, or updates one that exists
  3. Zapier adds the details from the Magento order to the customer's timeline within Kayako

Apps involved

  • Magento
  • Kayako

Why Zapier?


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It's easy to connect Kayako + Magento and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New User

Triggers when a new user account is created.

Create Event

Creates a new event, which will show on the user's timeline.

New Conversation

Triggers whenever a new conversation is created.

Add a Private Note to a Conversation

Adds a private note to an existing conversation.

New Sales Order Shipment

Triggers when Magento gets a new sales order shipment (with line item support).

Create Conversation With a Private Note

Creates a new conversation with the first post as a private note.

New Customer

Triggers when Magento gets a new customer.

Create Customer

Create a new customer

New Product

Triggers when a new product is created in Magento.

Create Invoice

Create a new invoice for an order

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Become a Zapier Integration Partner

Kayako offers a multi-channel (email, social media, and live chat) customer support platform with customizable engagement workflows.

Magento is the premier open source e-commerce app used by millions of customers each and every day.

See Magento Integrations