Help Scout
When this happens...
Help ScoutNew Conversation
Then do this...
MySQLNew Row

Automatically record new conversations in your database with this Help Scout to MySQL automation. Set it up, and each time a new conversation is created in Help Scout, Zapier will add a new row in MySQL. Keep detailed records you can reference anytime without having to copy anything manually.

How It Works

  1. A new conversation is created in Help Scout
  2. Zapier adds a new row into MySQL

What You Need

  • Help Scout account
  • MySQL account

Why Zapier?

Free

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Easy

No coding required—automate any of 1,500+ apps in minutes.

Secure

Enterprise-level security—connect mission-critical apps.

It's easy to connect Help Scout + MySQL and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Customer

Triggers when a new customer is added.

Create Conversation

Creates conversation including tags and custom fields (only with Help Scout's Plus plan). Select mailbox to see custom fields.

Conversation Created

Triggers when a new conversation is created.

Create Customer

Creates a customer, optionally with all available customer entries (emails, phones, chat handles, social profiles and address).

Tags Updated

Triggers when conversation tags are updated.

Add Note

Adds a note to existing conversation.

New or Updated Row

Triggered when a new row is added or modified.

Send Reply

Replies to a conversation. Please note that this will send actual email to the customer unless draft flag is used.

New Row (Custom Query)

Triggered when new rows are returned from a custom query that you provide. Advanced Users Only

Update Row

Updates an existing row.

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Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.

Learn More

MySQL is a premier database used in millions of production environments around the world. Easily plug your MySQL database into any web service.

See MySQL Integrations