If your support team is using Reamaze to have conversations with your customers, make sure everyone is kept in the loop by tagging those customers in Hatchbuck. You can automatically tag contacts who have started a new conversation in Reamaze so that you can easily track which of your customers are in communication with your support staff!
Note: This will not pull in contacts from past conversations - only those after the Zap is set up.
How It Works
- A customer starts a new conversation in Reamaze
- Zapier tags that contact in Hatchbuck
What You Need
- Reamaze account
- Hatchbuck account
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Triggers when a webhook automation step is called.
Adds a note to contact. If contact does not exist, this action creates contact and adds the note.
Triggered when a new conversation is created.
Adds tag to contact. If contact does not exist, this action creates contact and adds tags.
Triggered when a new message is created.
Creates a new contact or updates an existing contact.
Triggered when a new contact is created.
Create a new conversation on behalf of a user.
Adds a new message to an existing conversation.