When this happens...
GrooveTicket Started
Then do this...
SalesforceCreate Case

Salesforce is often the system of record for anything customer related. This Salesforce Groove integration allows you to send any new tickets from Groove into Salesforce as a new automatically so that you can make sure all your customer info is in Salesforce.

How It Works

  1. A new ticket is created in Groove
  2. Zapier automatically creates a ticket in Salesforce

What You Need

  • A Groove account
  • A Salesforce account
Premium
Salesforce is a Premium integration on Zapier.

Why Zapier?

Free

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Easy

No coding required—automate any of 1,000+ apps in minutes.

Secure

Enterprise-level security—connect mission-critical apps.

It's easy to connect Groove + Salesforce and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
Groove
Customer Added

Triggers when a customer is created.

Groove
Create New Ticket

Starts a new ticket for your customer.

Groove
Customer Replied

Triggers when a customer replies to a ticket.

Salesforce
Create Lead

Create a new lead.

Groove
Ticket Started

Triggers when a new ticket is created.

Salesforce
Add a Lead to a Campaign

Add a lead to a campaign.

Groove
Ticket Tagged

Triggers when a ticket is tagged.

Salesforce
Create Custom Object

Create a new custom object (of the type you choose).

Groove
Ticket Assigned

Triggers when a ticket is assigned.

Salesforce
Add a Contact to a Campaign

Add a contact to a campaign.

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Salesforce is a leading enterprise customer relationship manager (CRM) application.